Microsoft Readies Major Update to Dynamics CRM

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For CRM, AI Advances More Than Just Contact Center, Marketing Goals

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Coveo Report Reveals AI Search Enriches Customer Engagement

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Surefront Unified Toolkit Modernizes CRM and Retail Management

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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront

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Paradoxical Behavior Makes Consumers Unpredictable: Report

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How To Leverage Gen AI Without Losing the Corporate Shirt

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Open-Source Overhaul Revitalizes Pipeliner CRM Through Forced Rebuild

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Retailers Turn to AI for Holiday Shopping Season Success

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CallRail Expands AI To Supercharge CRM Lead Intelligence Integration