Although Zoho CEO Sridhar Vembu doesn't describe his company as the Wal-Mart of the software world, he would likely find the comparison apt. Some vendors stand out from their peers because they were the first to commercialize a particular application; some because they were the most successful in ev...
Open development platforms and their offspring -- mashups -- are behind the significant changes in CRM functionality that have been introduced over the last year or so. These are early days for Platform as a Service, though, and each vendor is approaching the technology on its own preferred path. Fo...
Earlier this month Zuora, a startup that's less than a year old, launched Z-Commerce, a platform that gives developers access to its applications as well as Z-Force's API documentation, sample code and toolkits. There is also a sandbox environment, currently available in private beta. A few years ag...
Among the new tools and features SugarCRM introduced at its global developer conference this week are a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional c...
This year, companies seeking to invest further -- or for the first time -- in a CRM software system will find not only a wide array of vendors, but also a large selection of computing platforms to support the application. These can range from Software as a Service offerings typified by the standard-...
SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw. SugarCRM is no stranger to Web 2.0. It has made th...
Gartner's CRM conference is always a big event for the industry. The 2008 gathering, which just wrapped, was no different, with attendees leaving the Gaylord National Resort and Conference Center in Oxon Hill, Md., in a thoughtful mood over the direction CRM is heading. Not surprisingly, there was a...
In some respects, the market for Web-based applications resembles a crowded, noisy and confused bazaar. It's difficult to get a good wide-angle view of all available options. Those there to sell wares often have a hard time finding and securing the best place to set up shop, and those shopping for t...
Last week, SugarCRM made version 5.1 generally available. With its beta release earlier this year, the open source CRM provider broke new ground, providing innovations in business intelligence and an intriguing mobile app for the BlackBerry and the iPhone. Developers are particularly excited about t...
Jigsaw, a provider of corporate information, sales and marketing leads, is providing some of its contacts for free to customer relationship management vendors under a newly launched Open Data Initiative. Several companies are taking advantage of the open source program and have inked partnership agr...
SugarCRM is repackaging its functionality to target both companies that wish to resell SugarCRM to their own customers as well as large-scale enterprises that wish to manage multiple instances of the application through one console. Its new product, Sugar Data Center Edition, bundles existing softwa...
SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture. Among the new features in version 5.1 are enh...
Earlier this month SugarCRM announced that it had secured $20 million in a new financing round, bringing its total funding so far to $46 million -- a significant accomplishment for several reasons. If SugarCRM is not familiar to you, it's not a new Caribbean restaurant in SoHo. I never bothered to f...
SugarCRM will be building out its global footprint and investing in its engineering bench now that it has completed its latest round of funding. The open source customer relationship management provider just secured a $20 million package, led by New Enterprise Associates, bringing its total funding ...
Alltel has joined the ranks of service providers offering mobile CRM functionality to their business customers. The wireless company has introduced SalesNOW, a contact, activity and deal management Web app designed for the BlackBerry mobile device. Most of the application's features relate to contac...
Visionary leader shaping the future of tech
Disruptive innovator shaking up traditional industries
Risk-taker with both successes and failures
Overhyped and sometimes out of touch
Polarizing figure causing more harm than good
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