If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers...
The U.S. healthcare industry is in the midst of transformation, including an overhaul of its information infrastructure from physical to digital, and the rise of increasingly empowered consumers. Managing consumers' healthcare experience is no longer a selling point, but a must-deliver component of ...
When word came out that Motorola was rereleasing its hit Razr smartphone, I was excited. Now that it has been delayed until the end of the year, the sizzle seems to be lessening a bit. Razr was hot more than a decade ago, but then it quickly faded away when the iPhone and Android stole the show. Mot...
Digital transformation has left hardly any industry unshaken. In broadcasting, it's safe to say that it has transformed completely the way we create, deliver and consume content. Undoubtedly, the most noticeable change lies in the shift toward the OTT format. Traditional TV now plays second fiddle: ...
E-commerce technologies have been innovating fast. It's no surprise, considering e-commerce in North America grew by 15 percent in 2018, to reach a market value of more than $500 billion. Today's e-commerce businesses need to stay ahead of the curve if they want to be the consumer's choice, as conve...
I just dumped US Mobile after less than four months, setting a new speed record for hitting my tolerance-for-b.s. ceiling. I'd had high hopes for this relatively new MVNO, but it turns out I chose poorly. Switching wireless service providers is one of those things I don't relish doing, but every few...
7-Eleven has begun accepting Apple Pay, and Google Pay at participating U.S. stores. The stores will add support for the services throughout this month
Among the myriad of tactics that e-commerce businesses can use to pump up sales, preorders might be the most overlooked strategy. Yet preorder sales are a highly effective way to generate early buzz to gin up demand for new products. A "preorder" is the sale of a product that is not immediately ava...
The growth of AI has been astounding -- yet it is still in the very early stages. Where are we today with this new technology, and where are we heading? Which companies are struggling, and why? What's coming next? AI for years has been a staple of science fiction -- from the starship Enterprise's ta...
No-fee mobile bank Chime recently announced a $70 million Series C funding round led by Menlo Ventures. With the Series C funding, the company has raised more than $100 million in total funding. Investors seem to have confidence in Chime's business model because "it's very clean with extremely low o...
A flaw in certain electronic hotel door locks could allow hackers to access guest rooms and other secure locations at millions of properties around the world, F-Secure researchers have discovered.
Virtual reality devices, including headsets and peripherals, offer consumers and businesses new ways to experience and share immersive content for entertainment, educational, social and other purposes. VR's unique capability to promote user interaction through highly immersive content provides untap...
Google Pay launched last week, becoming the latest entry in the world of master-brand confusion. The new Google Pay combines features of Android Pay and Google Wallet, brands that each had different brand relationships with customers. That means the master brand message, which should be simple and c...
Remember when your mother used to yell up the stairs to get you to turn your music down? Sometimes, in the age before sensitivity awareness, your dad would do the yelling and he'd substitute noise for music. Ah, the good old days. Too bad they aren't here right now yelling at vendors. ConsumerAffair...
The wearables market heated up last week with Apple's introduction of its Watch and payment processing service, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by...
Significantly increase
Slightly increase
No change
Slightly decrease
Significantly decrease
Not sure
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/11/call-center-agent-on-headset.jpg
https://www.crmbuyer.com/story/ai-brings-high-hopes-for-better-retail-customer-experiences-177326.html
AI Brings High Hopes for Better Retail Customer Experiences
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/call-center-help-desk.jpg
https://www.crmbuyer.com/story/to-deploy-a-better-crm-with-ai-keep-humans-on-the-help-desk-177316.html
To Deploy a Better CRM With AI, Keep Humans on the Help Desk
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/06/innovative-development.jpg
https://www.crmbuyer.com/story/surefront-unified-toolkit-modernizes-crm-and-retail-management-177319.html
Surefront Unified Toolkit Modernizes CRM and Retail Management
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/marketing-creators.jpg
https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/business-meeting-ideas.jpg
https://www.crmbuyer.com/story/morphing-demographics-require-imaginative-pr-strategies-178007.html
Morphing Demographics Require Imaginative PR Strategies
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/AI-robot-in-business.jpg
https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/AI-contact-center.jpg
https://www.crmbuyer.com/story/the-broad-scope-of-ai-implementation-for-enhancing-crm-efficiency-177306.html
The Broad Scope of AI Implementation for Enhancing CRM Efficiency
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/computer-user-perplexed.jpg
https://www.crmbuyer.com/story/retailers-ignoring-customer-privacy-website-usability-put-business-at-risk-178009.html
Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/customer-data-analysis.jpg
https://www.crmbuyer.com/story/bigeyes-dependency-driven-monitoring-boosts-reliability-of-crm-data-177279.html
Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
Enter your Username and Password to sign in.