Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday. Providing telcos with support for new convergence technology and services is chief among the new capabilities in the application. The system does not exclude any providers or service of...
One of the benefits from the explosion of sales effectiveness solutions has been the effect on the marketing process. For too long, selling was regarded as a pseudo science while marketing was regarded as an art that needed to be tightly controlled to prevent waste. So it was no surprise to hear d...
SAS has upgraded its marketing automation and marketing optimization applications with new functionality. While not a point release, the upgrades are worth noting because of their inclusion -- for the first time -- of digital marketing. First though, to give the marketing automation and optimizatio...
With last year's successful IPO and two recent acquisitions, Unica has positioned itself to ride the next wave of marketing automation technology development: the emergence -- finally -- of enterprise marketing management. Analyst firms such as Gartner, AMR Research and Forrester have been predictin...
Communispace, BlueRoads, Rearden Commerce, Knowlagent, Five9, ShareMethods, RightNow Technologies, Eloqua and Salesforce.com are the winners of this year's CRM WizKids Awards, annual accolades bestowed by Beagle Research Group. A few of the recipients -- notably Salesforce.com, RightNow and Five9 --...
Microsoft is taking a bottom-up approach to customer relationship management with the second release of its CRM software, but one analyst said the software giant won't stay in the small market forever. "It makes sense to come from the bottom," Joe Wilcox, senior analyst, Jupiter Research, told CRM B...
In some ways the buzz about business intelligence analytics, an increasingly common add-on to a smart and established CRM system, resembles the buzz five years or so ago about CRM. Maybe the two don't match up just so, but organizations do have to exercise caution in choosing BI analytics solutions,...
Entellium Asia, the Asian arm of the second generation hosted CRM provider, yesterday announced the set-up of its regional operations in Singapore. The company originally started operations in Kuala Lumpur Malaysia, in May 2000, but closed its sales operation in Asia in 2002 and shifted its corporat...
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Retailers Turn to AI for Holiday Shopping Season Success
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Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
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