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August 13, 2014

The U.S. Consumer Financial Protection Bureau has issued an advisory warning consumers about the risks of Bitcoin and other virtual currencies. The bureau "is working to identify and understand potential consumer protection concerns raised by these emerging technologies to determine what action, if any, may be necessary to protect consumers," said spokesperson Moira Vahey.

Yelping Back: Using Yelp to Turn Customers Into Fans

August 12, 2014

After writing a positive review of Roy's Hawaiian Grill on Yelp, Matt Siltala received a "thank you" from the company. It's that kind of active involvement with Yelp that Avalaunch Media President Siltala recommends to his clients. "I love Roy's Hawaiian Grill because it's done that for me," Siltala...

Desk.com Support: Video Is the New Manual

August 11, 2014

Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is ...

OPINION

Beacons Hit the Retail Spotlight

August 7, 2014

It was just six months ago that we saw what beacon technology could do on a wide scale. For Super Bowl XLVIII, the National Football League installed wireless transmitters in Times Square and at MetLife Stadium to send simple yet specific messages to smartphones: "bathrooms to the right," "snacks to...

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