Customer Data

Recovering from an identity theft case can be more than a burden on your time and pocketbook. It can also be emotionally draining. Victims frequently feel the same anger and vulnerability suffered by victims of violent crime. Yet diligently working through the steps recommended by identity theft pre...

So it's happened. Someone's stolen your identity and now you've got a collection agency on your case, demanding payment for a car you didn't buy or a credit card you didn't take out. What to do? The first thing is not to panic, said Jay Foley, executive director of the Identity Theft Resource Center...

Warning: Your personal data may be at risk. As RFID devices work their way into consumers' everyday lives, the potential for data breaches grows rapidly. RFID technology used to be used primarily to track warehouse operations and perform inventory control through. Now, this same technology is findin...

The Department of Justice has charged 11 people with the theft of millions of account numbers from a long list of U.S. big box retailers including TJ Maxx, OfficeMax, Barnes & Noble, Boston Market, BJ's Wholesale Club, Forever 21, DSW, Dave & Buster's and Sports Authority. Albert "Segvec" Go...

Earlier this year, a careless employee at an investment firm learned a painful lesson: Sharing files through peer-to-peer Web sites like LimeWire can easily expose internal data in a corporate network. In this case, the employee worked for Washington-based Wagner Resource Group, which counts several...

The two largest electronic prescription networks have decided to merge. By joining together their two platforms, RxHub and SureScripts maintain that both doctors and patients will benefit. Having one integrated system gives doctors more information about patients' health insurance plans as well as r...

Google and Microsoft have teamed with Intuit, WebMD and a consortium of more than 100 healthcare providers, insurers and consumer and privacy groups to develop a framework of practices governing online personal health record services. Under the leadership of the Markle Foundation, the Connecting for...

The vast majority of doctors aren't taking advantage of electronic medical records, with many citing the cost of adoption as a significant impediment, according to a new study that also suggests the tipping point toward broader adoption may be on the horizon. Just 17 percent of U.S. doctors have acc...

Microsoft and Kaiser Permanente announced plans for a pilot program that would exchange health information between the insurer's My Health Manager service and the HealthVault personal health records service. The partnership comes amid a push to give people greater control of and access to their medi...

I once played organized football -- not that I was any good at it, but I played it with relish. My favorite parts were anything that had to do with disrupting the opponent's carefully planned plays, which included covering kickoffs and punts as well as regular defense. This bit of information has a...

One of the common myths surrounding HIPAA is that it is not a privacy law at all, and that it weakened rather than strengthened individuals' rights to health information privacy. That's not the case at all, according to Deven McGraw, recently appointed director of the Center for Democracy & Tech...

Responding to heightened concerns about the privacy of individuals' medical and healthcare information, the federal government in 1996 introduced HIPAA, the Health Insurance Portability and Accountability Act. It empowered the Department of Health and Human Services to develop and manage the methods...

A recent report from the Aberdeen Group explores the critical role closed-loop marketing plays in today's Best-in-Class organizations, and the dynamic shift in the tools, technologies, and processes that support today's top-performing closed-loop marketing initiatives. Significantly, 88 percent of t...

The contact center has become the focal point of the customer interaction. Customers spend more time researching products, managing account and order information, resolving issues, and utilizing self-service than they do within the traditional brick-and-mortar storefront. This requires contact cente...

A network intrusion at Advance Auto Parts has put the credit card, debit card and checking account information of up to 56,000 customers in jeopardy. Data security at 14 stores in Georgia, Ohio, Louisiana, Tennessee, Mississippi, Indiana, Virginia and New York, has been compromised, according to the...