Vendors

Gartner provided welcome news to the CRM industry earlier this month when it released estimates that overall CRM revenue would rise by about $1 billion annually through 2011; for this year, CRM software revenues were projected to exceed $7.4 billion -- a 14 percent increase from 2006. Not surprising...

With an eye toward minimizing its carbon footprint, Wal-Mart Stores will partner with the Carbon Disclosure Project to measure the amount of energy used to create products throughout its supply chain. An initial pilot project will focus on seven commonly used product categories -- DVDs, toothpaste, ...

I saw Marc Benioff in New York just after Labor Day. He was in town for various business reasons and hosted a dinner for a group of customers, analysts and journalists. It was a very interesting group though also informal -- there were no speeches or presentations and no need to drag out the safe h...

Oracle has released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements to its architecture and integration capabilities. In fact, it is the product's most significant...

Last week, the train officially pulled into the station; we got a call from Tranquility Base -- choose your metaphor. Salesforce.com announced availability of Summer '07 which included final delivery of the long-awaited Apex programming language -- the last piece of the developer platform. From here...

NetSuite made its long-anticipated move toward becoming a public company, filing the necessary paperwork on Monday. The company plans to raise up to $75 million with its initial public offering of common stock. The filing did not state the number of shares or the expected IPO price, however. Credit ...

Video rental purveyor Netflix and TV shopping channel QVC led a customer satisfaction index of the top 100 online retailers released Friday by ForeSee Results. The index, calculated twice a year by the firm, ranked the Web sites of Netflix and QVC, with scores of 85, as the kings of customer satisfa...