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Salesforce.com has added 50 new features to Force.com, which it will roll out on Wednesday, company chairman and CEO Marc Benioff said. He disclosed the information during his keynote speech opening the Dreamforce 2010 conference in San Francisco's Moscone Center Tuesday. Benioff also described what...

Salesforce.com at its Dreamforce conference in San Francisco today debuted a database in the cloud service, Database.com, that combines attractive heterogeneous features for a virtual data tier for developers of all commercial, technical and open source persuasions. Salesforce.com is upping the ante...

It's about 8:20 a.m. on Tuesday in San Francisco, and Stevie Wonder's "Superstition" is playing as people file into a conference room at the Moscone Center for Salesforce.com CEO Marc Benioff's speech here at Dreamforce 2010. Well, yes -- the doors to the room where keynotes will be given opened al...

Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...

NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite's system gives users the capability to run their entire business by providing a single view of the customer. "NetSuite provides a complete business manag...

Among the many announcements that will no doubt be emanating from Salesforce.com's Dreamforce conference next week will be this: TreeHouse Interactive, a SaaS partner relationship management provider, will join AppExchange. When it does, it will provide the first independent PRM offering on the site...

Well, that was interesting. 2010, that is. When I started doing a year-in-review column, there was an emphasis on quantifying accomplishments -- tangible things that somehow added up to the year in review. But with the economy still lurching and not many major accomplishments, I thought I'd try so...

Dreamforce, Salesforce.com's annual user meeting and thought leadership confab, is two weeks away, and the anticipation for this event is palpable. In a tough economy, people are looking for the company to do some magic and lift our spirits. The company did a smart thing by turning on its new colla...

TCO is a financial estimate that helps enterprise managers determine direct and indirect costs of a system. TCO goes beyond the initial purchase price or implementation cost to consider the full cost of an asset over its useful life. TCO and ROI are frequently confused and misused, but they actually...

Salesforce.com's Service Cloud 2, a Web-based platform designed to help companies handle their customer service needs, includes integration with Salesforce Chatter, the service provider's new real-time collaboration tool. "Service Cloud is the fasting-growing product offering," said Fergus Griffin, ...

Salesforce.com stock shares soared 17 percent Friday morning to an all-time high in response to its fiscal third-quarter earnings report released Thursday afternoon. In the report, Chairman and CEO Marc Benioff said he believes the company will reach $2 billion in revenue in fiscal 2012, making it t...

I spent part of last week in the Seattle area at a small meeting Microsoft organized for analysts. The purpose was to brief us on product positioning and plans, and much of the meeting was covered by non-disclosure. Consequently, I am at a loss for how much I can divulge in this setting, at least ...

One of the more interesting developments of the last week has been the announced acquisition of ATG by Oracle. ATG is one of the leading suppliers of e-commerce solutions, and Oracle liked their stuff well enough to plunk down a cool billion bucks for the logo. I thought it was a good idea at the t...

Oracle CEO Larry Ellison took the witness stand Monday to testify that the illegal downloading of Oracle software by a unit of SAP cost his company $4 billion in missed license fees. When asked to back up his claim of $4 billion in damages, however, Ellison said he could not point to any documentati...

Reports surfaced recently that SAP shelled out US$120 million to Oracle for agreeing not to seek punitive damages in the latter's lawsuit against the company. However, SAP spokesperson Saswato Das ducked questions on this topic. "I cannot comment on this because this has been sealed by the court," h...