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RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in...
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for...
Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week. Kevin Kennedy, who will be taking over as CEO in January, is appearing at VoiceCon on Monday to unveil the new products: a contact center product focused on outbound messaging a...
Sometimes you walk away from a user group meeting concluding that the company didn't introduce much that was really new. You might get the usual product announcements or the dot-version releases and you may take a course that makes you a little smarter about the fine points of some esoteric feature...
Oracle introduced a new collaborative platform called "Beehive" at OpenWorld last week. To be sure, it was hardly the only announcement the enterprise software vendor made -- but it did serve as grist for many bloggers. Oracle is basically jumping on a bandwagon in the collaboration space, said Davi...
In version 7.5, SalesLogix' latest product release, the company builds on the Web architecture and platform it introduced more than a year ago. For version 7.2, which debuted in spring 2007, SalesLogix rebuilt its architecture using standards-based, scalable Web technologies that set the stage for t...
Four months out of the gate, Microsoft Dynamics CRM Online has been updated with Web 2.0 functionality to support Internet marketing campaigns, as well as other activities. The new features allow users to create and manage online and search engine campaigns; research and bid on keywords using search...
CRM users have been waiting for a viable mobile CRM market ecosystem to develop for years. To be sure, the industry tantalizes users with news that this or that vendor or offering or solution will herald mainstream application of this technology. For the most part, though, it hasn't happened yet, sa...
Last week, SugarCRM made version 5.1 generally available. With its beta release earlier this year, the open source CRM provider broke new ground, providing innovations in business intelligence and an intriguing mobile app for the BlackBerry and the iPhone. Developers are particularly excited about t...
Two-year-old Demandbase has planted its own stake in the rapidly emerging next-gen lead generation and lead conversion space with the introduction this week of Demandbase. A Software as a Service platform, Demandbase Central consists of sales and marketing applications as well as a search, scoring a...
With the release of its August '08 version, RightNow Technologies continues to shift both its platform and its lineup of products and features to Web 2.0. This latest upgrade includes a customer portal that offers widgets, video, forums and blogs. Its studio development environment now allows users ...
Talisma has introduced version 8.1 of its Knowledgebase application. The point release represents a significant shift in the company's approach to enterprise search, Bob Perry, director of Knowledgebase product management, told CRM Buyer. In this upgrade, Talisma has OEM'ed the Autonomy search engin...
Microsoft will be rolling out eight CRM "accelerators" for its Dynamics CRM product line in the second half of 2008. On the Javista blog, Microsoft's Reuben Krippner gives readers a thorough update on what they will offer customers. On the Microsoft Dynamics CRM Team Blog, he shares information for ...
IBM has rolled out a mobile software and service offering that builds upon several announcements it made earlier this year at the annual RIM Wireless Enterprise Conference. The offering, called "Mobility@Work," is a package of new software tools that allow developers to run existing desktop applicat...
Landslide has a friend in blogger Chris Bucholtz, who writes, "Here's what Landslide provides in the new release: a single-screen interface that walks its users through the standard tasks that CRM fulfills -- gathering data on customers and leads -- and then beyond that into a set of processes that ...