Products

Many mobile apps for CRM tend to deliver comprehensive versions of the original application. For example, one can use the mobile Salesforce.com app on a mobile device to carry out just about any CRM-related function that's possible using the enterprise version on a PC -- from monitoring the pipeline...

RhoLogic, a division of Logic Appeal, an integrator of SugarCRM software, last month released RhoLogic Mobile for SugarCRM. The app is now generally available for download at the iTunes App Store and Android Market. The company is working on a BlackBerry version, as well as versions for Windows Phon...

SAP has stepped up its analytics offerings with the launch of a family of industry-specific BusinessObjects applications, many of which were co-designed with users. SAP Co-CEO Bill McDermott introduced the analytic offerings at DEMO Fall 2010 on Tuesday, joined by a slew of early adopter customers w...

Sage SalesLogix's OnTheGo is the first iteration of a new CRM application it developed with business partner Net@Work using a new cloud-based mobile platform. It is a new mobile paradigm for the company, said Dave Wallace, Sage SalesLogix director of product management. "The point is that the data i...

Salesforce.com has announced it is making its social tool Chatter available for mobile devices within the next several months. Chatter is a real-time social collaboration application and platform for the enterprise, allowing employees to create profiles, and send feeds and status updates about proje...

Salesforce.com is a top provider of CRM software in large part because its application is intuitive and easy to use and deploy. It is interesting, therefore, that many Salesforce.com users are opting for Salesforce.com Mobile because it is even easier and more intuitive to use than the desktop versi...

Sybase has only recently formally entered the SAP corporate family. However, the two companies have collaborated on software integration projects for years: hence, the introduction of Sybase Mobile Sales for SAP CRM, a native iPhone app. When designing the app, Sybase took the iPhone user needs into...

Zoho is poised, possibly this week, to take its BlackBerry CRM app out of private beta and make it generally available. It will be followed in the coming weeks by an iPhone app, which is in development now, said Raju Vegesna, evangelist for Zoho. The interfaces of the iPhone and BlackBerry apps are ...

There's a slew of CRM applications heading to mobile app format, available at online venues such as Apple's App Store and the Google Apps Marketplace. Social CRM, in particular, is on the vanguard as vendors optimize their applications for mobile use. One example is BatchBlue Software, a company tar...

Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January. "Most users on b...

Microsoft is set to release both the online and in-house versions of its new CRM package this fall. Along with the beta release of Microsoft Dynamics CRM 2011, the company will be opening an app store for third-party developers called "Microsoft Dynamics Marketplace." That's according to a company a...

CloudApps, a carbon management software company, and FinancialForce.com, which makes accounting software built on Salesforce.com's Force.com platform, have announced a partnership integrating their two products. The CloudApps Carbon solution is designed to allow companies to perform end-to-end carbo...

Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens' large enterprise solutions group, told CRM Buyer. The new version will provide virtualization from both the ser...

Salesforce.com and VMware jointly announced Tuesday a new platform for enterprise application development in the cloud. They will offer application development as a service in their VMforce venture. "[Information technology] needs to be transformed into and accessed as a service whether it's into th...

There's a growing trend among companies to use the cloud to manage and store not only simple business processes like email, but also higher-end, more sophisticated ones. Indeed, in some cases demand for such functionality is outstripping supply. In response, vendors are turning to a long-standing tr...