Products

Recently, a customer was using the Navy Federal Credit Union ATM and encountered some difficulty with his account. He whipped out his mobile device and tweeted to the world that he was having problems. You can probably guess what happened next: He received a return tweet shortly afterward. However, ...

As hard as it may be for CRM veterans to accept, there are still a great many businesses out there who don't have an application to track the customer and to feed data to sales, marketing and service. These businesses -- mostly small -- are not in the position to afford an employee designated as the...

I saw an interesting CRM user interface the other day, and while I don't usually write about something as basic as the UI, I was drawn to this one. Actually, I've been very interested in a new class of UI emerging lately; something we haven't thought about in a long time is re-emerging, possibly as...

Oracle CRM On Demand for Partner Relationship Management has integrated a social application that gives users a sense of what customers, partners and employees are saying about a particular sale or activity or client -- and in an orderly fashion. The challenge Accept360 addresses with its applicatio...

Sage offers companies a choice of CRM options for sales automation, including Sage ACT, Sage CRM, and SalesLogix. The company currently has about 3.6 million users and serves about 80,000 businesses. "Sage has a portfolio of CRM solutions," said Joe Bergera, executive vice president and general mana...

It was only a matter of time before Mellmo, developer of the Roambi ES3 mobile business intelligence application, got around to integrating it with SAS BI. Now that it has, however, Santiago Becerra, chairman and cofounder of Mellmo, told CRM Buyer that the wait was worthwhile. "This is our tight...

With an option for open source development, SugarCRM offers a sales automation system that encompasses pipeline management, social CRM, and the entire lead-to-cash process. "The SugarCRM core sales automation functionality includes lead capture and lead distribution, opportunity and account manageme...

Adobe recently introduced version 5.4 of its Web Experience Management application, a collection of content and campaign management tools with mobile, social media and multichannel capabilities. It also offers tighter integration with Adobe Online Marketing Suite. The suite is based on the CQ5 conte...

SAP has introduced a new on-demand application for its CRM base. Unlike its earlier attempts at this model, this product is the first of many that are being developed strictly to be used in a Software as a Service environment. The application, SAP Sales OnDemand, is built on the SAP Business ByDesi...

For companies looking for sales force automation software, NetSuite offers a cloud-based system, NetSuite CRM+, that can be easily integrated with financials and e-commerce. The SFA solution is part of NetSuite's broader product suite. By allowing sales executives to see the sales pipeline, opportun...

Avaya has made enhancements to several Avaya Healthcare Solutions products -- adding tools to automate patient outreach for chronic disease management and follow-up. Built on Avaya's workplace collaboration and patient care lines, the new products were unveiled this week at the 2011 Annual HIMSS Con...

Zendesk, a Web-based help desk software provider, has not shied away from the mobile market, despite the traditional view of a help desk or customer service rep working at a desktop. It has introduced applications for the iPhone, BlackBerry and Android and now, the iPad. This application is the...

For companies seeking a sales automation solution, Salesforce.com offers a system that is 100 percent cloud-based and can help companies make smarter decisions, said Salesforce Senior Director for Product Marketing Scott Holden. Salesforce wants to bring contact management out of the ivory tower an...

Lyris has upgraded its on-premises version of its email marketing application, ListManager 11. This product is the counterpart to its cloud-based version -- a more robust application that includes such features as specific database support. There are four major upgrades to ListManager 11, noted Bren...

Oracle offers the industry's widest and deepest range of sales force automation functionality as either an on-premise product or a cloud solution -- or a hybrid of the two, according to Anthony Lye, senior vice president of Oracle CRM. Siebel CRM is a leading CRM suite used by thousands of organizat...