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Results 1-2 of 2 for Kyle LaMalfa
EXPERT ADVICE

8 Habits of Successful Customer Feedback Managers
  • By Kyle LaMalfa
  • Nov 5, 2009
  • CRM Buyer
  • 1038 Words

Customer relationships are damaged when companies hear too late about customer concerns or issues to do anything to repair them. Even worse, many crucial concerns aren't being heard by the right people at an organization. For example, are managers aware of which customers are unhappy? Did an employee treat a customer unfairly? What are the specific factors that caused a customer to leave? Which of your organization's services matter most to customers, by priority?...

EXPERT ADVICE

Nine Ways to Increase Customer Loyalty
  • By Kyle LaMalfa
  • Nov 27, 2007
  • CRM Buyer
  • 1253 Words

All company executives believe that having loyal customers is a key to business success. However, what are executives really doing about it? ...

How does your holiday shopping budget this year compare to last year?
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CRM Buyer Channels

Call Centers

Call Centers

For CRM, AI Advances More Than Just Contact Center, Marketing Goals

Customer Service

Customer Service

Coveo Report Reveals AI Search Enriches Customer Engagement

Exclusives

Exclusives

Surefront Unified Toolkit Modernizes CRM and Retail Management

Expert Advice

Expert Advice

Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront

Marketing

Marketing

Paradoxical Behavior Makes Consumers Unpredictable: Report

Spotlight Features

Spotlight Features

How To Leverage Gen AI Without Losing the Corporate Shirt

Strategy

Strategy

To Deploy a Better CRM With AI, Keep Humans on the Help Desk

Trends

Trends

Retailers Turn to AI for Holiday Shopping Season Success

Vendors

Vendors

CallRail Expands AI To Supercharge CRM Lead Intelligence Integration

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