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Software as a Service has become the business and software delivery model of choice among new vendors -- not to mention companies seeking to invest in IT. Surprisingly, considering the model's growing market share, few companies have sprung up to offer SaaS applications for the providers themselves. ...

Sales are down. You don't even need to add a qualifier to that sentence -- such as industry or name of company. Across the board, corporate and consumer sales are down. ...

It should come as no surprise that Maurice Ramirez -- an emergency room attending physician with Florida Hospital's Flagler division -- is in favor of widespread adoption of automated personal health records, or PHRs. ...

IBM and Amazon Web Services have inked an agreement to offer Big Blue's software through Amazon's cloud offering. Over the next few months, software images for full production of some of IBM's most popular software will launch in beta ...

Part 1 of this two-part series on search engine marketing for small businesses explains how low or no-cost technology tools are breaking down barriers to a strong Internet presence ...

IBM has rolled out new products and services -- along with a joint network offering with partner Juniper Networks -- that solidifies its foothold in the enterprise cloud computing space ...

For a long time, small businesses were reluctant to embrace the latest in search engine marketing and other online advertising tactics. The SEM industry was unable to deliver to this group of typically local-interest, cost-conscious companies what they wanted the most: a means to assess how their investments were performing ...

A team of hackers exploited a SQL injection vulnerability to gain access to a customer database protected by security company Kaspersky. It appears the attack did not compromise any data, according to Roel Schouwenberg, a Kaspersky senior antivirus researcher. However, it certainly dealt a blow to the company's reputation ...

Genesys has always been a distinct entity within the Alcatel-Lucent line of divisions, products and services. On Jan. 1, though, it was folded into a larger group called the "Applications Software Group." Genesys' mission of offering contact center products and services geared toward enterprises and telecommunication firms will still be part of Alcatel-Lucent's mix. Indeed, Genesys will continue to largely operate it as it did before.

Ever since an alert blogger spotted a Microsoft ad last year apparently seeking someone to assist in the rollout of a mobile app store, there has been an assumption that the software giant would soon be inviting third-party developers to build on the Windows Mobile platform ...

For the last few years, Amdocs has been introducing modules, or "packs," to customers. These are packaged applications that are equipped with features that address a specific task or functional area and are designed for fast implementation. This strategy was on display last week when Amdocs rolled out its E-Billing Start Pack. ...

Among the new tools and features SugarCRM introduced at its global developer conference this weekare a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional connectors ...

The home-agent contact center model has undergone a metamorphosis in the last few years. A few short years ago, it was the refuge of small companies that couldn't afford to outsource operations to typical brick-and-mortar contact centers, said Alpine CEO Christopher Carrington ...

Until now, it seemed the only thing Google didn't know about you was where you were. Now that its mission to capture and categorize all information online is well in hand, Google has taken steps to add that missing piece with the introduction of Latitude. Built into Google Maps for Mobile and iGoogle, this location-sharing feature tracks users' comings and goings.

VMware is introducing an open source version of its View product -- specifically, an open source client for virtual desktop infrastructure aimed at the data center. ...

The latest installment of Net Applications' monthly survey of Web browser use chronicles an accelerating trend away from Internet Explorer in favor of "alternative" browsers such as Safari and Firefox ...

Poorly secured corporate Web sites are becoming a top cybersecurity threat as companies are increasingly putting their own clients at risk, according to the latest IBM X-Force Trend and Risk Report, released on Monday ...

Chris Formant, president of Avaya Global Services, has been on the job since March 2008. It is no small irony that one year ago he was tasked with the assignment of strengthening the services group's financial and operating performance -- a significant undertaking, given that the services division touches upon more than half of Avaya's revenue and workforce.

As the recession deepens and spreads across the globe, people have been asking themselves variations of the same questions: Can my company survive the recession? Can my industry? My home town? ...

As the recession deepens and spreads across the globe, people have been asking themselves variations of the same questions: Can my company survive the recession? Can my industry? My home town? ...