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One of the hardest things about observing evolution -- even business evolution -- is that the pace is so slow that the turning points are not apparent except in retrospect. Does anyone remember when Digital Equipment Corporation or Wang Laboratories became irrelevant? They are gone today and have been for many years but at one point they ruled an important swath of the computer industry. Yet they fell into insignificance and disappeared...

Denis Pombriant, founder and managing principal of Beagle Research, said, "There's no greater testament or compliment to Salesforce.com's success than the fact that a number of very large enterprise software companies are imitating their model." He noted that major competitors...

Too many dollars chasing too few products results in inflation. We've all seen that phenomenon. But what happens when too many similar products swamp the market? Usually the oversupply results in falling prices, and that seems to be what's been happening in the analyst business for several years ...

Beagle Research founder Denis Pombriant told CRM Buyer that the glitch is a big problem, but that he does not imagine Microsoft will let it stand for long. "I would expect that Microsoft will have a solution for those customers pretty soon," he said. "They're usually pretty good about that sort of thing."

E-mail, once an application for intraorganizational communications, became one of the fastest and least expensive means of connecting with colleagues in the next office or on the other side of the planet. The list goes on, and it is a long one. But even this short examination shows that the benefits of investment in technology have significant follow-through in the rest of the economy. Will the economy reignite after the election with growth in good new jobs at aspiring companies intent on inventing the future? That's hard to say, and there are myriad variables that need to align to make that happen. But one thing is certain: Government policy in the form of carrots and sticks that encourage investors to risk their capital on new ideas, new markets and new solutions is an essential element of any recovery. Personally, I am looking for the candidate who can best articulate that vision. Denis Pombriant is former vice president and managing director of Aberdeen Group's CRM practice and founder and managing principal of Beagle Research Group. In 2003, CRM Magazine named Pombriant one of the most influential executives in the CRM industry. ...

I have heard a lot of talk in the industry lately about CRM being "over." The current phase lacks the 40 percent-plus growth rates of the 1990s, and many people have concluded that means the need for customer relationship management solutions is waning. But maybe not. ...

Marc Benioff, chairman and CEO of Salesforce.com, rang the closing bell at the New York Stock Exchange last Wednesday, an act that some day may be viewed as the end of the beginning of the hosted enterprise-software revolution. The ritual market closing was part of a bigger event: the company's first presentation to the press and financial analysts since going public in June...

Beagle Research founder Denis Pombriant noted that SAP also did manythings right in terms of getting the word out about 4.0. "They're doinga great job of migrating customers to the new platform," he said."They've also drawn new customers in through this product. It remains tobe seen whether it will catch on completely, but they're going to dowell with it."

The process for choosing a CRM vendor is important to getting the best results. A successful approach is revealed in the following scenario for how the process might proceed: ...

Beagle Research founder Denis Pombriant told LinuxInsider that customization is a phenomenon across all sectors of enterprises, from CRM applications to Linux distributions. And the trend is only going to get larger, he predicts "Customizability is a major issue in companies,"...

Scott Fitzgerald once famously observed that there are no second acts inAmerican life. I don't agree because for me, if anything, America is,and has always been, the land of the second chance. ...

Although there is increasing attention paid to SAP's position versus its rivals, Beagle Research founder Denis Pombriant told CRM Buyer that the comparison might not be completely accurate "They compare themselves to leading software makers like Oracle and Siebel, among others...

When I started researching the difference between effectiveness and efficiency, as these terms relate to sales-force automation software, I was surprised that some dictionaries use the two words to define each other. The difference between effectiveness and efficiency was rather slight in those books. When the subject is sales or selling, there can be quite a big difference between the two.

As I watch the proceedings unfold between Oracle and the U.S. Department of Justice (DOJ), I wonder if these two entities are even on the right page. ...

Denis Pombriant, managing principal at Beagle Research, made this same point in a recent CRM Buyer column, "Product Branding and the Advantage of Being Second." Expanding on the column, Pombriant said that for companies to claim they are different in the same way as salesforce.com but cheaper only reinforces the leader's market position...

Denis Pombriant is former vice president and managing director of Aberdeen Group's CRM practice and founder and managing principal of Beagle Research Group. In 2003, CRM Magazine named Pombriant one of the most influential executives in the CRM industry ...

The reason for trade shows has always been the dissemination of information. Whether you are a vendor or a buyer, you go to trade shows to participate in an information exchange. Buyers get product information, and vendors justify the time and expense as lead-generation activity. ...

For his part, Denis Pombriant, managing principal at Beagle Research Group, said that he believes the DOJ's concern is that Oracle will buy PeopleSoft just for its customer base and then over time replace the PeopleSoft applications with Oracle solutions "If this is the case, ...

Beagle Research managing principal Denis Pombriant CRM Buyer that he believes that Allen is the type of seasoned and experienced guy RightNow wants on the team as they go forward with an IPO "Coming from JDE, [Allen] will add a lot to the discussion as the company goes public,...

You generally can describe silly season as that time when a large portion of the population takes leave of its senses and confuses day and night. Every semi-organized human endeavor has one. In your world, maybe it's called spring break or Mardi Gras or the NCAA basketball tournament. Generally, there is news value in the silly season if it's a little controversial...