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This is the fifth in an ongoing series on buiding a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic ...

The two biggest dogs in the CRM fight are Salesforce and Oracle. You could debate that, but not with me. ...

Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues ...

Last week Salesforce.com introduced its new support concept dubbed "The Service Cloud." I have to say it makes a lot of sense both as a product direction and as a business decision ...

I have been writing about communities for many years, and it seems like a particularly good topic for the interesting times we live in, to borrow a Chinese phrase. A couple of weeks ago I wrote that this is a perfect time to engage in community building, but there is a lot of ambiguity built into that statement, so today I will attempt to clarify ...

Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines ...

Happy New Year! Let's be counterintuitive for a moment, shall we? ...

Growth of the mobile broadband market happens along two major dimensions: subscribers (adoption rate) and traffic (use rate). Specific growth drivers for both of these categories vary by geographic region, but in general, drivers can be divided into three major categories that are applicable to all the regions: ...

This story was originally published on Sept. 26, 2008, and is brought to you today as part of our Best of ECT News series ...

This story was originally published on Sept. 25, 2008, and is brought to you today as part of our Best of ECT News series ...

This story was originally published on Sept. 25, 2008, and is brought to you today as part of our Best of ECT News series ...

This story was originally published on Sept. 25, 2008, and is brought to you today as part of our Best of ECT News series ...

What a great time to be thinking about the future. Seriously ...

This is the second installment in a multi-part series on building a Web site for your small business. Part 1 looks at essential elements of a business Web site. This article offers site design guidelines ...

I don't know about you, but I will be happy to write "The End" on the chapter we call 2008. Normally, at the end of a year I look back at some of my predictions from a year earlier and look for some indication that I was on track at least some of the time. This year is different. Who cares, really -- the big story in the economy was on no one's radar that I know of...

Nearly five years ago, I wrote a white paper that resonated around the industry like a three-point shot clanging off the front of the rim as time expired. A "brick," in the vernacular of basketball; nonetheless, I view it as some of my finest work. ...

Expansion of broadband was supposed to take place during the Clinton administration, Denis Pombriant, managing principal of the Beagle Research Group, told the E-Commerce Times "Clinton gave the vendors a US$25 billion tax cut to support the effort, but they never did anything...

This is the first installment in a multi-part series on building a Web site for your small business ...

We can all read the news. Credit is frozen, or nearly so, and the federal government is laboring mightily to get credit flowing again. Unfortunately, here in the U.S. as well as in other places, like the UK, banks have become averse to doing business. The news reports I read say that after being too lax, many banks are being too strict in their lending policies and are sitting on the cash that governments have given them to lend. What can CRM do here?...

I have in my hot little hand a two-page handout that I got at the recently concluded Dreamforce 2008 event in San Francisco. With all the excitement about the election and the economy, as well as this day job I have, I had not really taken the time to peruse it. ...