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I have great admiration for the work of Daniel Kahneman. He's an Israeli psychologist whose work with the late Amos Tversky won the Nobel Prize in Economics in 2002, even though neither was obviously an economist. The pair built the foundation for behavioral economics and did early work on framing, or how we perceive issues based on what other information surrounds them...

Note to self: Write something nice about Microsoft Convergence 2012. They did a great job in Houston, and most importantly you can really see the CRM focus coming together with social, mobile, analytics, back office and a lot more. It's taken a long time because there are a lot of moving parts for Microsoft, but Convergence was impressive ...

If you read Steve Jobs by Walter Isaacson, you get a good sense of the rivalry between Jobs and Bill Gates and Microsoft, or between Apple and the rest of the world more generally. But the rivalries were really between that past/present -- and the future -- and Jobs and Gates were only playing parts that were scripted long ago ...

One of my favorite Mark Twain quotes is, "History doesn't repeat itself, but it rhymes." ...

Yammer announced an impressive $85 million financing recently. You can get the details here ...

You can gauge the success and financial health of almost any company by looking at revenues. At least this is true in the short term. Since revenue is a lagging indicator -- with the exception of monthly recurring revenue (MRR) that subscription companies measure -- it only tells you where you've been, not where you are going ...

You may remember the subscription economy from previous posts. It's one way to make sense of cloud computing and the many new and very different ways of doing business on the Internet. We're most familiar with Software as a Service and how different it is from conventional licenses; so familiar, in fact, that I don't need to describe it for you here...

I spent the best part of last week cruising up and down Silicon Valley, checking in with customers and would-be clients. The consensus from this non-scientific survey is that business is better than OK, and most people are expecting this year to be the best in a while. Of course, there is a cloud -- literal and figuratively -- to go with that silver lining. After all, we're bouncing off a long fall to what's still a soft bottom...

Last week Oracle bought the HR SaaS company Taleo for US$1.9 billion, which to me means it's time to do you-know-what to the fire and call in the dogs. This hunt is officially over and out ...

There's been a lot of activity on the Web and in our industry in the last week, and I thought it might be fun to try and tie at least some of it together. Much of it in one way or another involves Facebook -- or "FB," as the proposed ticker symbol suggests ...

I take briefings from all sorts of vendors every day, from established companies with a new release to emerging companies with what they hope will be The Next Great Idea that the market will seize on. I am always happy to give my opinion and advice, and sometimes it's even taken. But I am usually reticent to write about most of them simply because it's not my job to provide free advertising, I don't want to be a cheerleader, and often the idea the company represents may not be in my wheelhouse. ...

My Aussie friends have an interesting saying that seems part compliment and part benediction: "Good on you." They pronounce it with an accent on the second word so that the phrase becomes a single word in the mouth, more like "goo-don you." At any rate, good on you ...

Customer experience is leading off the year as an idea that we need to pay more attention to. In the last week, two important publications have surfaced that highlight this importance. ...

There is an interesting discussion brewing about the nature of Silicon Valley companies. Are they "tech" companies, as Zuora CEO Tien Tzuo asserts, or are they "... companies in other industries that happen to make heavy use of technology," as CBS Money Watch blogger Erik Sherman says? ...

It's the beginning of the year, time for sales kickoff meetings and presidents' clubs at some location within 10 degrees of the equator. These signal events will reward those diligent and fortunate enough to have made or exceeded quota while focusing the attention of everyone on this year's mission. Typically that includes higher quotas and some new faces determined to ramp up before their draw runs out...

Peter C. Whybrow, M.D., is a neuropsychiatrist and director of the Semel Institute for Neuorscience and Human Behavior at UCLA, or at least he was when he published American Mania: When More Is Not Enough in 2005. In the book he quotes numerous economic thinkers and writers from the last 300 years, including Adam Smith (The Wealth of Nations) and Alexis de Tocqueville (Democracy in America), as he analyzes how we behave in modern business...

Welcome back to the discussion ...

This story was originally published on Oct. 19, 2011, and is brought to you today as part of our Best of ECT News series ...

There was an interesting article in the January 2012 edition of Vanity Fair, a magazine I've come to enjoy though for many years regarded as another of those things my wife would like more than I would. But VF carries an interesting blend of current events and politics, as well as the glossy pictures and stories of pop-culture icons that seem to be necessary to sell a magazine these days. ...

Every year around this time, I write two columns -- one on the year that was and another on what I expect the new year to bring. ...