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At this year's CA World 2010 event in Las Vegas, the company unveiled its cloud management road map, along with a working plan for a family of new solutions that will form its CA Cloud-Connected Management Suite in the months to come. That's not the only change that CA Technologies brought to the agenda. ...

At this year's CA World 2010 event in Las Vegas, the company unveiled its cloud management road map, along with a working plan for a family of new solutions that will form its CA Cloud-Connected Management Suite in the months to come. That's not the only change that CA Technologies brought to the agenda. ...

Cloud computing and SaaS are on the rise in a big way, but for some companies, there's an issue that is starting to come up in a lot of conversations with their service providers: the geographical location of their data. ...

As the population ages, financial institutions and other service providers will have to learn to adapt their marketing approaches to appeal to a sector that has high disposable income and substantial spending power. In some cases, they will also have physical limitations that will impede online activities, including vision loss. ...

With last summer's launch of its unified communications architecture -- aka "Avaya Aura" -- and the purchase of Nortel Enterprise Solutions (NES) and Nortel Government Solutions (NGS) in December, Avaya has placed itself squarely in the No. 1 spot for the global enterprise telephony and unified communications, audio conferencing, enterprise messaging and contact center/ACD (automatic call distribution) spaces.

Everybody loves an online deal. When it comes to cross-border shopping, though, not every online transaction turns out to work to your advantage. ...

This story was originally published on Oct. 19, 2009, and is brought to you today as part of our Best of ECT News series. ...

Breaking development news from iPhone or BlackBerry rarely goes unnoticed. The recent announcement of new developer-friendly tools for the BlackBerry platform at the RIM Developer Conference was no exception, generating interest and debate over what it all means in the battle of the smartphones. ...

Contact center operations are constantly under scrutiny. They're complex, they're expensive to run, and employee retention and training can be problematic, to say the least ...

Some think of it as just an offshoot of CRM. Others view PRM, or partner relationship management, as interchangeable with sales force automation. The reality is PRM is coming of age in its own right, as manufacturers and technology companies struggle to manage their highly complex -- and constantly shifting -- channel partnerships. ...

Five years ago, megadeals were all the rage in the business process outsourcing (BPO) world. Global players such as IBM, Accenture, ACS and CSC were racking up billion-dollar multiyear contracts, mainly for accounting, human resource and procurement functions. Now that's changing. ...

This story was originally published on April 17, 2009, and is brought to you today as part of our Best of ECT News series ...

This story was originally published on Dec. 4, 2008, and is brought to you today as part of our Best of ECT News series. ...

RFID has been on a bit of a roller coaster ride. It started with a bang a few years ago, when Wal-Mart and the Department of Defense issued their edicts that all suppliers would need to get on the RFID bandwagon within a set time frame. Well, that deadline has come and gone, and uptake has fallen well short of the mark. ...

This is the eleventh and final installment in a series on building a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic.Part 5 compares outsourcing with doing maintenance work in-house.Part 6 offers tips on marketing your site. Part 7 covers analytics for measuring effectiveness.Part 8 delves into content management issues.Part 9 investigates security and transaction processing.Part 10 discusses issues concerning customer privacy...

You search, you find, you click "buy." Your e-commerce quest is nearly complete. You get to that checkout screen, and you think it's all good. Then the shipping charges get tacked onto your total, and you're left thinking that US$9.95 deal didn't end up being such a bargain after all. ...

This is the tenth in an ongoing series on building a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic.Part 5 compares outsourcing against doing maintenance work in-house.Part 6 offers tips on marketing your site. Part 7 covers analytics for measuring effectiveness.Part 8 delves into content management issues.Part 9 investigates security and transaction processing...

This is the ninth in an ongoing series on building a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic.Part 5 compares outsourcing against doing maintenance work in-house.Part 6 offers tips on marketing your site. Part 7 covers analytics for measuring effectiveness.Part 8 delves into content management issues...

This is the eighth in an ongoing series on building a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic.Part 5 compares outsourcing against doing maintenance work in-house.Part 6 offers tips on marketing your site. Part 7 covers analytics for measuring effectiveness...

This is the seventh in an ongoing series on buiding a Web site for your small business. Part 1 looks at essential elements of a business Web site. Part 2 offers basic site design guidelines. Part 3 tackles some advanced design issues.Part 4 examines social media tools for building traffic.Part 5 compares outsourcing against doing maintenance work in-house.Part 6 offers tips on marketing your site...