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Microsoft has introduced another new product. This one is a tablet called the "Surface." If Microsoft is not careful, it could actually be successful with this one -- if it plays its cards right, anyway. The Surface will let Microsoft compete head-to-head with Apple's iPad, Amazon's Kindle, Barnes & Noble's Nook, and many more. Will the Surface be a hit or a flop? That depends on Microsoft.

"Nokia won the market from Motorola," said telecommunications analyst Jeff Kagan. "After Motorola missed a beat, Nokia took the market and ran with it. They'd been leading for years. But their brand isn't in smartphones, and the growth just isn't there." Nokia did not respon...

We all followed AT&T's attempt to acquire T-Mobile last year. That should have been our wake-up call to a growing industry problem: spectrum shortage. Yet it wasn't. ...

"The wireless data plan pricing has been going through changes in the last several years," noted telecommunications analyst Jeff Kagan. "This is just the latest change. We haven't settled on the plan that everyone loves." Moving Beyond Handsets...

Who will acquire Nokia? It is struggling as the wireless industry continues to transform itself, and we can expect many changes. The industry reinvented itself over the last five years, with smartphones like the Apple iPhone and the countless devices running Google Android, and it will be just as different five years from today. ...

"Facebook may seem to be a rapidly growing company, but they continue to break all the rules on privacy, and that is creating a growing sense of user push-back," Jeff Kagan, a tech analyst and consultant, told the E-Commerce Times. "They are pushing way beyond the comfort level of users. Facebook has two distinct user groups -- teens and twenties, and everyone else. Privacy concerns are very different between those two groups."

"I don't think Ultrabooks will threaten tablets," said tech analyst Jeff Kagan. "They are each in their own slice of the market. Ultrabooks are one of the new segments in the space. They are hot now. The big question is will these be long lived?" ...

What does the future of TV look like? Is it cable TV, IPTV, Satellite TV, Google TV, Apple iTV or something crazy like watching TV over the airwaves like we used to do? Is it on your television, your computer, tablet, smartphone or whatever is coming next? Who will be the industry leaders? These questions and many others were asked at last week's Cable Show 2012 in Boston. You may be very surprised by some of the answers...

A quick look at the wireless industry over the last several years shows wave after wave of innovation and success. In fact, success has been bigger than anyone's wildest dreams. ...

"This shows that the smartphone market is more than just Apple and Google," said telecommunications analyst Jeff Kagan. "It is the next generation, and that is almost always better than what came before." Brand Awareness ...

RIM execs have invited me to dinner for an off-the-record discussion. I have asked a truckload of questions about them over the last few years here in this column and in media stories. Let me ask you: What are the big questions I should ask them now? What do you want to know about RIM? ...

It may not seem so at first blush, but the two issues are related, Jeff Kagan, an independent telecom analyst, told the E-Commerce Times. For starters, though, it is foolish to assume anything is true in the rumor-ridden telecom industry, he noted. "We have heard about all k...

Recently, I gave a speech at a company and one of the executives raised an interesting question: Will Apple or Google -- or both -- enter the wireless networking fray, just as both have become competitors in the smartphone side of the business? I believe the answer is yes. How is the question. ...

Congratulations to Samsung on earning the No. 1 position in the wireless smartphone sector. On the other hand, what is the problem at Nokia and RIM? What is happening? What other earthshaking changes can we expect in the wireless space next? Plenty. We are just getting started. So who and what will lead going forward? ...

"This is another in a long line of these disputes," said telecommunications analyst Jeff Kagan While it could mean significant licensing fees for Nokia -- which may be worth the time and effort -- the company still may not come out on top, he emphasized. "This is a cost propos...

"BlackBerry has a couple of problems: It doesn't have many apps, and the browser stinks," said telecommunications analyst Jeff Kagan, "It has a browser that is 10 years old, and while it is been updated, it still has many problems." These two issues are what desperately need t...

"This is the next generation of chips for Samsung," said tech analyst Jeff Kagan, but it "is not an earthshaking new idea. It happens on a regular basis. Customers don't really care about chips. They care about features and functionality. It's like cars. Customers don't understand the thingamagigs in the engine. Instead they love the brand." ...

Would it surprise you if I said the upcoming CTIA Wireless 2012 show will be very different from those in the past? I've been going to these wireless shows for more years than I can remember. ...

"Other carriers have succeeded and failed with the same handsets, so you can't blame what handsets the carrier had," said telecommunications analyst Jeff Kagan. Sprint's Disconnect...

"Verizon is trying to grease the path to help this deal with the cable television companies get done," Jeff Kagan, tech analyst and consultant told the E-Commerce Times. Who's Buying?...