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Results 501-520 of 1102 for Denis Pombriant

Salesforce Tries On Wearable Tech for Size

"Consider this a Fitbit for the enterprise," Denis Pombriant, principal of Beagle Research, told CRM Buyer. Another use could be in the realm of security. "There is an increasingly greater need for security in all kinds of venues," Pombriant said.

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What’s the Future of Selling?

I think about the future -- perhaps too much. I recently read Jeremy Rifkin's new book, The Zero Marginal Cost Society: The Internet of Things, the Collaborative Commons, and the Eclipse of Capitalism, and it made me think about the future of work. Rifkin's thesis, encompassed by this rather cheery title, is that automation is taking on more and more jobs that once were thought to be the province of skilled labor. ...

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Kudos to Xactly

Xactly, the SaaS-based incentive compensation solutions provider, has kicked it up a notch. The user meeting I attended last week in San Francisco was very successful -- but more importantly, it made some real news in the compensation space. ...

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SuiteWorld’s Vision

Zach Nelson, CEO of NetSuite, talked a lot about CRM in his keynote at SuiteWorld, his company's user meeting recently held in San Jose. You might not think that's unusual, given that the company has a whole suite of cloud-based ERP-CRM-E-Commerce, but it represents a departure -- and I don't know if even Nelson is fully aware of it ...

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Maximizing a Product Rollout

Bringing a new product to market -- or even a new version of an existing product -- is not what it used to be. Back in the day your market was probably empty, a green field where you could find opportunity under a rock. Everybody needed what you had, and selling was relatively easy. ...

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Sub-Ledger for the Hybrid Enterprise

There is a business problem that comes up in the life of every company, and these days it seems that a lot of companies face it at once. It's the question of how to transition from one business model to another without clobbering your current revenue flow. ...

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Partner Selling

If there's one thing that vendors and channel partners agree on, it's selling. More or less. Everyone agrees that more selling is better, but the discussion can diverge greatly from there. Vendors and their partners are not immune to the virus that affects direct sales people. We often hear direct sales people say their leads are no good and we hear marketing say that sales doesn't follow up. Sound familiar? Of course it does...

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Marketing Automation’s Next Gig

If you aren't sold on marketing automation yet, there's another reason to consider it before you end up down two touchdowns with three minutes to play. ...

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Marketo’s Show

Marketo put on an interesting show last week at Moscone West in San Francisco. Still basking in last year's IPO, the company attracted a large and diverse audience of marketers who wanted to learn about modern marketing automation, and it was a good opportunity to take stock of where marketing has been and where it is going ...

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Setting Goals and Rewards

You should check out The Second Machine Age, by Erik Brynjolfsson and Andrew McAfee of MIT. It's a thoughtful analysis of the technology progression handed to us by Moore's Law and its effect on every aspect of our lives. Their thesis is pretty simple but also powerful. ...

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Transaction or Process?

After many years, I think I can boil down CRM to this: Vendors prepare for transactions but customers expect process. Of course, this demands elaboration and neither of these ideas is stationary. The desire for better processes evolves as customers and markets do, and transactions become more sophisticated as vendors play catch-up with their markets. ...

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Using Feedback Loops to Manage Your Subscription Business

Everyone in business claims to want to listen to the voice of the customer. It's a noncontroversial issue, but the approaches are all over the map. There is little consistency -- and truthfully, many vendors do a poor job of it. ...

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Developing Customer IP

Sales people have been demanding better leads for a long time, and marketing today is in a position to provide them. At the same time, marketers have discovered that the kind of data they collect is as important as its volume. ...

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The Fine Art of Belly Scratching

I was at a dinner at a working cattle ranch outside of Denver not long ago, but it was a ranch with a difference. Rather than raising cattle for the table, the business raised breeding stock and sent animals and other products, like embryos, all over the world. ...

Does Apple’s Quiet Loyalty Program Make CRM Sense?

"They've crafted some marginally useful discounts for their biggest customers and improved the functionality for setting up iOS devices after an upgrade," Denis Pombriant, founder and managing principal at Beagle Research, told CRM Buyer "Why not?" Pombriant continued. "Apple ...

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The Order to Cash Subscription Process

Subscription companies face many of the same challenges that more conventional companies face, but the nature of these businesses puts an entirely different spin on the challenges. ...

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Big Data and the Process Revolution

A wave of change is now making its way through the front office with uneven results. CRM is moving from a data capture and retrieval solution to something that supports end-to-end processes -- and as with ERP, data analysis is helping to improve what once were purely manual processes ...

BEST OF ECT NEWS

Star Search Starts at Home

This story was originally published on Oct. 30, 2013, and is brought to you today as part of our Best of ECT News series. ...

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The 3 Ages of CRM

I have written often about the connection between CRM and economics, almost as if one explains the other. While I still believe it in part, my thinking has evolved and become more nuanced over the last 15 years to the point that today I want to discuss my evolution ...

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Subscriptions in the Enterprise

This is, I hope, the last time I drag out the "year of" phrase attached to anything significant unless it's the year of MY Tesla, and that's highly unlikely ...

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