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We have been watching the big guys battle it out for the last few years. Apple's iOS vs. Google's Android on the operating system side, and Apple's iPhone vs. Samsung's Galaxy on the handset side. However little attention has been paid to No. 3. Which company is No. 3? I'll be you don't even know. Yet No. 3 could transform the industry over the next few years...

Still, "don't be fooled into thinking this is a long-term and sustainable lead," industry analyst Jeff Kagan told the E-Commerce Times. "We are still in the very early innings of a long smartphone game. "Early leaders are not guaranteed to hang onto the lead," he added. "It's...

It appears Lenovo is getting ready to bring smartphones to the U.S. market. After acquiring the IBM Thinkpad line of computers, this company has gone from virtually unknown in the United States to one of the heavy hitters. Now Lenovo is entering the smartphone business. Will it be successful? ...

Gmail has been one of Google's most successful services as it expanded past its core search business, and it's important that the company recognize it needs to keep that feature refreshed if it wants to maintain its email customers going forward, said tech analyst Jeff Kagan "...

"This is the traditional story of working hard for years to get betterand better, and then suddenly the marketplace realizes, hey, this isgreat. Then from thattime on, it seems like a sudden rise to fame," said telecommunications analyst Jeff Kagan. The technology has notimpr...

Unfortunately, Facebook is not in a position right now to squander time, Jeff Kagan, an independent telecom analyst told the E-Commerce Times. Facebook was already late to the mobile party, and to see its first serious efforts in this space flounder cannot be easy, Kagan said...

Do you ever wonder why some companies flourish and grow while others struggle? Why you love doing business with some but not others? It all has to do with how they interact with customers. Customer care is crucial for long-term success. ...

"Sprint's path to acquire Clearwire makes sense because it would strengthen Sprint," Jeff Kagan, tech analyst and consultant, told the E-Commerce Times. "It would give them more spectrum and make them more valuable to SoftBank. SoftBank would pay more for a Sprint Clearwire than just for a Sprint."

"It sounds like the Barbie or G.I. Joe doll of the wireless world," said telecommunications analyst Jeff Kagan. "Change the back and change the features and colors. Interesting. Will the customer understand the need? That's the challenge -- educating the marketplace on what m...

If presenting to the technology industry analyst community is so important, why do most companies do such a poor job? ...

"Android is great in the consumer side of the marketplace; however business thinks it is still weak on security. This is a move to strengthen Android security on the business side," said telecommunications analyst Jeff Kagan. The benefits to businesses could extend beyond se...

"This is mainly Samsung capturing the imagination," said telecommunications analyst Jeff Kagan. "While 5G will come next, it's still years away. We still have pockets of 2G, and 3G is everywhere. Now 4G is being installed to replace 3G, but we are still in the early years of this transformation."

Even if ESPN's negotiations never result in a deal - which The Wall Street Journal's report said was a possibility - the fact that they would take place at all underscores the growing importance of mobile broadband bandwidth for today's content providers, said tech analyst and consultant Jeff Kagan,...

"Amazon.com innovates. This isn't the first from the retailer," said telecommunications analyst Jeff Kagan. "The [e-reader] craze was started by Amazon. So can Amazon do this? Yes they can. Can they be profitable is the real question. Can this be successful?" Amazon is certai...

May is National Stroke Awareness Month. I like to follow the technological advancements for stroke prevention and treatment -- and the companies making them -- because I have been a stroke survivor for nine years. We don't realize it on a daily basis, but things advance as quickly in the medical and health industries as in wireless and communications. If I had my stroke today rather than nine years ago, there would be much more help at my fingertips...

"At this point it is hard to believe their numbers are that good, that quickly, but perhaps they are," Industry analyst Jeff Kagan told the E-Commerce Times. "We'll have to wait and see if this is a one-time burst, or whether there is real traction going forward." Building Mo...

BlackBerry, formerly Research In Motion, is under a lot of scrutiny as it pursues its comeback strategy. An interesting question recently came up having to do with that effort: Is BlackBerry so busy focusing on growth and the future that it has forgotten about taking care of customer needs in the present? I'll address this both as a technology industry analyst and a long time BlackBerry fan.

What the deal won't do is boost T-Mobile in the rankings. It will remain the fourth-largest carrier, but it will be a much stronger No. 4, said telecommunications analyst Jeff Kagan. "It isn't going to change the landscape," he said....

"Remember the tiny laptops from a few years ago?" asked telecommunications analyst Jeff Kagan. "They were a flash in the pan," he said....

I want to thank CTIA for inviting me to be a judge in its annual wireless competition. The winners will be announced at this year's CTIA 2013 starting May 21 in Las Vegas. ...