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"Think of it as the insurance company partnering with the patient to ensure that protocols are completed and that people take all their meds because following the protocols results in reduced readmission rates and healthier patients, so the insurance company saves money in the long run," noted Denis Pombriant, principal at Beagle Research Group...

"The continued and pervasive use of legacy IT systems by federal agencies results in increased cybersecurity risks to federal IT systems, downgraded service for the American people and businesses, increased personnel costs, and missed opportunities," Denise Turner Roth, administrator of theGeneral Services Administration, said last month at a hearing before a subcommittee of the House Appropriations Committee...

This is delicate and I will be scrupulously neutral in these paragraphs so as to offend no one, but I thought it would be fun to attempt an interpretation of the current political climate from the perspective and sensibilities of CRM ...

Judge Denise L. Cote of the Southern District of New York ruled against Apple in 2013. The U.S. Court of Appeals for the Second Circuit affirmed that decision last year Apple in October filed a petition of appeal, arguing that the ruling would harm competition and that it pres...

Salesforce is opening a can of snakes with its new Health Cloud, which became generally available this week ...

The firm recently enhanced its lineup of business apps with analytics and other advanced technologies, which has given more customers reasons to stay loyal without making additional expenditures, said Denis Pombriant, managing principal at Beagle Research. "It's putting even ...

One of the biases inherent in CRM is its orientation toward new business. This might sound strange to most people, but really, I think of it as the startup echo chamber ...

I was gobsmacked when I read this in Robert Gordon'sThe Rise and Fall of American Growth: The U.S. Standard of Living Since the Civil War: "Electric light, the first reliable internal combustion engine, and wireless transmission (radio) were all invented within the same three-month period at the end of 1879." ...

It has been fun watching the rapid improvement of the marketing function over the last decade. The advance was in no small part due to the advances in marketing automation, and the marketing revolution is not over by a long shot ...

Nearly every generation sees the birth of what, for it, will define modern life going forward. As uncertain as the twenty-teens have been, in retrospect economists may point to this decade as being as important as the tipping points of the 1870s and 1920s ...

Whether you call it "industry CRM," "vertical CRM" or something else, the concept is gaining altitude. Not that it's new or ever been gone, but today's vertical CRM is different -- a constellation of quantitatively and qualitatively different and better CRM solutions than we've ever seen ...

If you are narrowly focused on CRM -- to the irrational exclusion of all other subjects -- Denis Pombriant's blog is going to drive you insane. If you want a nuanced take on the world of sellers and buyers, and customers of all styles and sizes, Denis's all-encompassing overview of the many things that have an impact on CRM will make fascinating reading...

Last year, uber-analystEsteban Kolsky and I did a research project to better understand cloud computing's uptake and related issues, and last week Financial Force, our sponsor,made the results public ...

Other attendees reportedly included Homeland Security Secretary Jeh Johnson and NSA Director Michael Rogers, as well as James Clapper, director of national intelligence, and Denis McDonough, White House chief of staff. In addition to Cook, there were executives representing a...

I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line ...

I've been trying to analyze modern rewards programs and customer loyalty recently for a project. It's a complex issue and so it is tricky to tease apart -- nothing like trying to defuse a bomb, but intellectually challenging for sure ...

"The strength of its product is its integrateability with other apps, especially those on the AppExchange, which number in the thousands," remarked Denis Pombriant, principal at Beagle Research Group It can be run on smartphones, tablets and other supported devices....

This year we traded in terminologies going from big data and analytics to digital disruption as the market-moving meme. I am not sure either one hits the spot, but they give me something to write about. Other things happened in 2015 too, but I'm just going to focus here ...

The end of the year brings out some interesting goodies from various workshops competing with Santa for big kids' attention. Some of it is pretty good stuff. ...

Intelligence "is important because it's an idea that's current," observed Denis Pombriant, principal analyst at the Beagle Research Group Microsoft is "trying to pay attention to how Dynamics CRM supports business processes in the front office and not simply enhancing transact...