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CRM Fails to Excite Small Businesses

Small businesses have typically shied away from complex software deployments. CRM, for instance, still has a low penetration rate in this end of the market despite the number of offerings from such firms as Microsoft, Salesforce.com, FrontRange, Sage and others ...

ANALYSIS

Microsoft v. AT&T: Breaking New Legal Ground

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

ANALYSIS

Microsoft v. AT&T: Breaking New Legal Ground

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

ANALYSIS

Microsoft v. AT&T: Breaking New Legal Ground

As the Microsoft v. AT&T case wound its way through the U.S. court system, warnings abounded that an adverse ruling could seriously complicate software companies' global manufacturing and sales strategies ...

AOL Gives TradeDoubler More Time to Mull Offer

AOL is extending the time period in which Swedish online marketer TradeDoubler can consider its acquisition offer. AOL, a unit of Time Warner, in January offered to buy the firm for US$900 million in cash with an acceptance offer to expire Feb. 19. The new deadline is March 14 ...

The Future of Search: Reaching for a Piece of Google’s Pie, Part 1

Last year, when Wikipedia founder Jimmy Wales announced plans to launch a new search engine in the first half of 2007, everyday users of this now ubiquitous tool wondered what Wales could do that Google couldn't. However, the search engine community knew better ...

Microsoft Ordered to Cough Up $1.5B in Patent Case

A federal jury has ordered Microsoft to pay US$1.52 billion to Alcatel-Lucent for infringing on two patents that convert audio into the digital MP3 file format ...

SAP Bolsters BI With Pilot Software Buy

SAP has acquired business intelligence (BI) vendor Pilot Software for an undisclosed sum ...

Watch Out MS Office, Here Comes Google

Google Apps, first launched as a free service in August 2006, is now a commercial product available to users for US$50 per user account per year ...

Genesys Upgrades Analytics, Self Service Solutions

Genesys has introduced a major upgrade to its contact center product line, the Genesys 7.5 Customer Interaction Management Platform, and also released VoiceGenie 7.1, which offers built-in support for video contact centers ...

AT&T, Microsoft Tangle Before Supreme Court

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...

AT&T, Microsoft Tangle Before Supreme Court

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...

AT&T, Microsoft Tangle Before Supreme Court

The U.S. Supreme Court is hearing oral arguments Wednesday for a patent case that could impact how manufacturers configure and sell computers overseas, and to what extent U.S. patent laws can be enforced in foreign countries ...

Viacom-Joost Deal: New Media Era?

Less than two weeks have passed since Viacom demanded that YouTube take down 100,000 clips of its copyrighted content. Yet, the media giant is now providing Joost with basically the same content through an agreement announced Tuesday ...

Poll: E-Commerce Customers Upbeat About Service

The newly released American Customer Satisfaction Index (ASCI) provides fresh data illustrating consumers' growing love affair with e-commerce. The e-commerce industry registered a score of 80 on ACSI's 100-point scale -- less than a percentage point away from its all-time high score of 80.8 in 2003, according to the index, which was released by the University of Michigan and ForeSee Results...

Ballmer Dampens Wall Street’s Vista Optimism

Microsoft CEO Steve Ballmer has cautioned Wall Street that analysts' fiscal year 2008 expectations for Windows Vista sales may be too "optimistic" and "overly aggressive." ...

Texas Court Dismisses MySpace Sexual Assault Case

A Texas judge has dismissed a lawsuit filed by the family of a 13-year-old girl who allegedly was assaulted by a man she met through the social networking Web site MySpace ...

SPECIAL REPORT

Patch Tuesday: 12 Down, Vista to Go

Microsoft on Tuesday issued 12 software patches, six of which covered vulnerabilities the company designated as "critical." The patches were part of Microsoft's regular Patch Tuesday security bulletin ...

EXCLUSIVE INTERVIEW

Dow Chemical’s Dave Asiala on the Beauty of RFID

When Dave Asiala, Dow Chemical's sharedservices IT director, is talking about his company'sRFID (radio frequency identification) initiatives and wants listeners to have an "Aha" moment, he tells them about Dow AgroSciences' use ofRFID tags in its in-ground Sentricon Termite ColonyElimination System ...

Microsoft Adds New BI Features to CRM App

Microsoft is offering new business intelligence (BI) features for its Dynamics CRM product. It can be downloaded for free from CodePlex, Microsoft's open source project-hosting Web site, and the Microsoft CRM Sandbox, a GotDotNet project created for Microsoft CRM users ...

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