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RightNow Technologies has introduced its third industry vertical and appears to be poised to introduce a fourth -- in Consumer Goods Products (CGPs) -- in the near future ...
Talisma has introduced a new version of CIM 8.0, its self-service suite. While this release includes numerous enhancements to the existing product lineup, it also offers something completely new for the suite: a proactive sales feature set that leverages reactive service capabilities introduced in earlier versions ...
Microsoft officially staked a claim in the burgeoning business intelligence market at its first-ever conference devoted to the niche, Microsoft Business Intelligence Conference 2007, taking place in Seattle this week ...
For the second time this year, hackers have victimized the University of Missouri. The names and Social Security numbers of 22,396 current or former students who were employed by UM during 2004 may have been compromised, according to university officials ...
Kana has pushed into the professional services area with its acquisition ofeVergance Partners, a management consulting and systems integration firm ...
The lawsuit IBM filed against Amazon for multiple patent violations has ended amicably, with Amazon agreeing to pay undisclosed license fees ...
Five9's Virtual Call Center products -- on-demand contact center applications -- are now fully compatible with Microsoft's Windows Vista operating system. Essentially, what this means is that the system, which requires only a Windows-based PC, Internet connection and headset, can now support Vista ...
It is not easy -- actually, it is close to impossible -- to find anyone who is sympathetic to Roy Pearson Jr.'s position. Pearson has made headlines in recent days for his eye-popping US$65 million suit against his dry cleaners. This is not a tort about, say, environmental negligence that caused Pearson injury or illness. No, the man is suing Custom Cleaners formisplacing a pair of his pants...
A virtual equivalent of fisticuffs has broken out online, and no, it is not between warring camps of "American Idol" fans or bloggers with too much time on their hands. Rather, the dispute is between a frontrunner for the Democratic presidential nomination and a once-ardent supporter ...
The rules of the road were fairly clear to Kevin Rose, founder ofDigg, until this week ...
Every year, global friends and foes of the United States await the publication of the Office of the U.S. Trade Representative's (USTR) Special 301 report on intellectual property (IP) protection overseas ...
Wikia, the open source search engine initiative and potential Google-killer, has snagged Jeremie Miller, who foundedJabber, an open instant messaging platform ...
Microsoft has rolled out alpha and beta versions of Silverlight, its recently announced RIA (rich interactive application) platform, at a keynote address at the MIX07 conference underway in Las Vegas ...
RightNow Technologies and Genesys will combine their customer service application suites to deliver a joint offering available the end of May ...
Unspam Technologies, a Utah-based antispam provider, has filed a federal lawsuit against so-called e-mail harvesters -- anonymous parties who collect addresses from Web sites and other lists, which they then sell to spammers ...
Unica has introduced a new version of its marketing resource management platform, Affinium Plan 7.3 ...
Adobe is making an aggressive push into open source with its plans to release the code for its Flex platform ...
How do you suppose a professor of computer science and engineering might use Web 2.0 tools? Assisting students to manage an intramural sports league online is probably not the first thing that would come to mind. That, though, is exactly what Yannis Papakonstantinou, a professor at the University of California, San Diego, does ...
In 2006, the U.S. high-tech sector employed 5.8 million people -- up by 146,600, or 3 percent -- according to a widely watched report on the subject fromAeA, a nationwide nonprofit trade association ...
Gadget geeks engaged in the digital equivalent of reading chicken entrails to determine which high-def format the market will ultimately embrace received mixed signals from the Blu-ray and HD DVD camps on Monday, which were promptly rebutted by the opposition ...
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