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Microsoft Dynamics is readying for this summer's launch of its next major CRM application -- a Software as a Service application that will be delivered on a multi-tenant platform. The rollout will enhance the competitive position of the division's CRM tools in the small and medium-sized businesses s...

SAP will miss revenue targets for the 2006 fourth quarter, according to its preliminary review of the quarter's results. Wall Street's expectations have been that the company's Q4 sales would increase by at least 15 percent, based in part on SAP's initial guidance for the year, which projected reven...

Auto manufacturers face stark choices over the next five to seven years, a period that is likely to see increasing bankruptcies and consolidations, according to KPMG's annual global automotive survey. Some 87 percent of executives said they think the bankruptcy rate will remain the same or slightly ...

Unlike in previous years, the big attraction for holiday shoppers in 2006 was neither advertising nor special offers, according to KPMG's newly released annual National Shopping Behavior survey. Rather, 81 percent of consumers surveyed said they shopped at stores that carried the items they were loo...

A new report finds that the banking specific business process outsourcing market is poised for significant growth. At the same time, vendors are realigning -- or aware that they must realign services -- in order to reflect changing directions in banks' customer service and business strategies. The r...

Renault is marketing a car called the Logan -- a starter vehicle that retails for about US$6,300. A safety conscious consumer may pause before getting in -- but he shouldn't, or at least not more so than he would with any other car. Renault is not cutting corners in its manufacturing process. Instea...

As most people know now, the practice of pretexting was publicly highlighted earlier this year when it was revealed that HP had hired private detectives to spy on reporters whose reporting appeared to be based on leaks from members of its Board. The PIs has used pretexting ruses to gain access to th...

Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology. It was a significant deal for the company, said Dave Batt, senior vice president and general manager of Global CRM, as the acquired technology matches one of th...

M2M Holdings has signed an agreement to acquire CRM provider KNOVA Software, in an all cash transaction valued at approximately US$47 million. The deal is expected to close at the end of the first quarter of 2007, subject to approval by KNOVA shareholders. KNOVA provides a niche CRM application call...

CosmoCom has upgraded its IP-based contact center software platform to version 5. Called CosmoCall Universe, the system has been enhanced to address multiple contact center channels in a unified fashion, according to Steve Kowarsky, executive vice president of CosmoCom. It also improved functionalit...

There is no limit, it seems, to what financial institutions are willing to spend to ensure that their customers' money is safe. The latest twist? Biometric safeguards, such as voice imprints or iris scans. To be sure, this technology already exists and is used in all sorts of high-end applications.

Sage Software this week purchased financial services compliance and document tracking technology from VerticalFalls, in order to expand Sage's ACT product family. This is the second vertical market that ACT has targeted; earlier this year, the company released ACT for Real Estate. The new acquisitio...

Witness Systems announced Monday that it has acquired Amae Software, which will add customer feedback capabilities to Witness' contact center offering. The Amae application is a Web-based system that can survey across any communications channel or customer contact. It can link survey results and cus...

Salesforce.com on Monday introduced ApexConnect, a new family of integration tools that connect its on-demand customer relationship management solution with back-office systems. Features include ConnectOut, an on-demand outbound messaging application program interface; ConnectOracle, which integrate...

No longer having to hear that "CRM is dead" is one thing to be thankful for, says Brad Wilson, general manager of Microsoft Dynamics CRM. That was a talking point making the rounds a few years back, and it developed sudden and significant traction when it was echoed by an executive of one of the lea...

Siebel reportedly settled a class action lawsuit filed on behalf of its software engineers for US$27.5 million. The software maker was accused of violating overtime laws between 2000 and 2005. Approximately 800 employees who worked for Siebel will be receiving on average of $27,000 each, assuming th...

There is little dispute that Software as a Service model rapidly becoming a dominant delivery model. By 2009, more than 50 percent of new implementations of sales force automation applications will be SaaS deployments, according to a new Gartner research note. Not surprisingly, the popularity of th...

Avaya on Thursday made two related announcements: the acquisition of enterprise mobility software maker Traverse Networks; and a new product strategy centered around unified communications. Avaya's unified communications solutions give corporate users easy access to all of their communications appli...

Over the last week, two partnerships -- Pegasystems and IBM, and Amdocs and SAS -- have emerged to offer new CRM applications for the banking industry. The timing no doubt was happenstance, but the dual product rollouts illustrate the attraction this sector has for the CRM industry. In fact, banking...

Siebel led a list of top CRM applications ranked according to their size and expertise in eight vertical markets in a recent IDC report. Not surprisingly, Oracle's other CRM solutions -- thanks to multiple acquisitions over the last several years -- also dominate a majority of the categories. Howeve...