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Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure. Times -- and, more importantly, technology -...

Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year. Introduced at SpeechTEK 2007 in New York City, the three products are Avaya Voice Portal 4.0, its flagship self-service software; Interactive Response 3.0, a self-service platform; ...

Sage Software released a new version of its long-standing ACT! application -- a release timed to coincide with the application's 20th anniversary. The biggest change in this application is the introduction of a Dashboard -- a popular type of user interface -- as well as new productivity enhancements...

Dell and SAP are collaborating to offer retailers an easier way to buy computer hardware and SAP for Retail. It is offering hardware certified to be used on SAP for Retail, specifically, Dell's Retail OptiPlex 745 POS systems and Dell PowerEdge servers. The end result is that a customer can order a ...

Software as a Service pioneer Salesforce.com exceeded analyst expectations for its second quarter, registering net income of $3.74 million -- a 3 cent per share increase -- and revenue of $176.6 million. The Street had been expecting it to bring in just $174 million in sales. Total revenue for the q...

Google may be No. 1 in terms of overall usage of its search engines. However, it appears to be falling short in one very important, non-tech metric: customer satisfaction. For the first time, Yahoo has overtaken Google to claim the top spot in this area, according to the University of Michigan's Ame...

IBM upgraded the functionality in its RFID technology tailored for the pharmaceutical industry that it introduced in December. The company's WebSphere RFID Information Center version 1.1 will now help pharma companies comply with the ePedigree laws going into effect in California and elsewhere. The ...

ReachForce, an on-demand provider of marketing databases, is making the jump into a related software niche. Last month, it made available on a limited basis Fountainhead, an on-demand marketing predictive campaign engine customized for the Salesforce.com portfolio of products. Next month, according ...

An Ottawa-based provider of CRM for small and medium-sized businesses, The Long Reach Corporation has a surprisingly far-flung customer base, with clients in the United States, Australia, the United Kingdom, Germany and Japan. That is likely due to the special niche it fills for SMBs, a corporate co...

StayinFront has shifted its CRM application to .Net architecture in what is the first major overhaul of its flagship product in two years. The new product, StayinFront CRM 10, migrated from a client-server model to a platform that allows it to integrate with other software applications more easily a...

Genius.com has released Genius Team -- a new edition of SalesGenius, the marketing and sales application it debuted last year. The new team application automates many of the tasks in SalesGenius and provides a venue for greater administrative control, according to Felicity Wohltman, vice president o...

Oracle has released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements to its architecture and integration capabilities. In fact, it is the product's most significant...

With its sex appeal, direct conduit to YouTube and ability to store videos and music -- advantages hardly conducive to productivity in a work environment -- it would not seem likely that many businesses would want to incorporate the iPhone into their operations. Then there is the not small matter o...

Avaya is extending its mobile applications to give users of Nokia Eseries business devices the ability to switch back and forth between private WiFi and public cellular networks. The application enhances a company's productivity and cost savings, Steve Hardy, Avaya director of product marketing, tol...

SAP's profit rose 8.2 percent thanks to a surprising increase in license sales. In response, the company's stock surged to record highs not seen in the last 18 months. For the quarter, SAP posted net income of about 51 cents a share, or $620 million, from 47 cents a share, or $573 million, a year ag...

Salesforce.com has introduced its Summer '07 release, dubbing it a "Platform as a Service" product because of the presence of the developer code Apex in the application. While Apex has been released before, this is the first time it has been live for customers in a production environment. The multip...

Epicor has released its first major overhaul of its CRM application since the company shifted its product line to the .NET platform. At that time, in 2002, Epicor introduced new CRM functionality that played upon the benefits of moving away from a client-server environment. This release focuses more...

NetSuite is the first of the Software as a Service vendors to introduce support for Apple's vaunted iPhone. Called "SuitePhone," it provides native support for Safari, the iPhone's browser, as well as NetSuite's own product line and its role-based dashboards. Using SuitePhone, users can remotely acc...

Interactive Intelligence has released its second-generation session initiation protocol Interaction Gateway, an appliance that enables connections between traditional T1 and E1 trunk lines and Voice over Internet Protocol networks. The new version includes support for global protocols, fax support ...

Oracle has rolled out the next iteration of its core database product line. Oracle Database 11g, the company proudly claims, is the result of 15 million test hours and 36,000 person-months of development. "Oracle Database 11g, built on 30 years of design experience, delivers the next generation of e...