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IBM made several developments in its RFID partner and product platform that should make software and hardware integration of the technology easier for firms, the company said. For starters, standards organization GS1 EPCglobal has certified the IBM WebSphere RFID Information Center as fully complian...

Gartner provided welcome news to the CRM industry earlier this month when it released estimates that overall CRM revenue would rise by about $1 billion annually through 2011; for this year, CRM software revenues were projected to exceed $7.4 billion -- a 14 percent increase from 2006. Not surprising...

SAS added a new application to its lineup of customer service analytical offerings. SAS Real Time Decision Manager embeds analytically driven decision logic at every customer interaction. The Decision Manager tool was introduced during Gartner's CRM conference this week, along with an updated versio...

SAP, which has developed and acquired a number of applications for small and medium-sized companies, added yet another to its line up. SAP Business ByDesign is an on-demand enterprise suite aimed at companies with 100 to 500 employees that do not have strong internal IT support. The application prov...

Analytic software provider Verint released the first update of its Audiolog application since its acquisition of Mercom last year. A call recording and monitoring application designed for small and medium-sized business contact centers, Audiolog incorporates enterprise-level features that have been ...

Salesforce.com added two functional areas to its CRM and introduced its Force.com platform with the rollout of its Winter '08 release. The new product lines are Salesforce.com Content and Salesforce.com Ideas, which provide content management and a Web 2.0 environment for collaboration in the enterp...

Bank of America has quietly raised ATM fees it charges noncustomers to $3. The bank has more than 16,000 national branch location machines; of these, some 6,000 are located in such public places as malls, movie theaters and stadiums. Fees to use these ATMs will remain $2. The bank raised its fee to ...

A CRM consultancy will be launching what it describes as the first CRM Web 2.0 portal for executive recruitment and career development in this industry. Located at myCRMcareer.com, the Web site will be managed by Bruce Culbert, Ted Hartley and Paul Greenberg, principals at BPT Partners. Besides empl...

CentricCRM, a developer of open source CRM aimed at larger enterprises, is set to release an update of its flagship product, CentricCRM 5.0, next month, CEO David Richards told CRM Buyer. "This will be a very significant release for us," he said, pointing to new platform-level support for third part...

Although some people are still trying to enjoy the last of the summer weather, the retail holiday shopping season has begun. With that, inevitably, comes the peak e-mail marketing season. The holiday e-mail season started last year on Sept. 6 with a Christmas reference in a Sam's Club e-mail, accord...

Aspect Software has introduced a series of software modules under one suite aimed at optimization performance in the contact center. The modules are for workforce management, recording and quality management, performance management, campaign management and coaching and e-learning. Called "Performanc...

When Apple CEO Steve Jobs abruptly announced that the company was cutting the price for the 8GB iPhone from $599 to $399, he appeared to be a bit dismissive of the product's early adopters -- many of whom stood in line for hours to acquire the coveted gadget. Some 24 hours later, though, he was tryi...

Salesforce.com has signed a contract to supply 40,000 Web-delivered software subscriptions to Japan Post, bringing the total number of deployments to the company to 45,000. The contract is now the largest seat deployment for the iconic on-demand vendor to date. Japan Post, which is set to be privati...

Oracle plans to acquire Netsure Telecom, a Dublin, Ireland-based company that provides networking intelligence, analytics and network data integrity software. The company's typical clients include tier one operators of next generation network and service providers such as Vodafone, Cable & Wirel...

Three months after it released version 8.0 of its GoldMine Premium Edition, FrontRange Solutions has put out a point version that continues to develop much of the new functionality it introduced in May. For instance, a new customer service module debuted in GoldMine in 8.0. Now, in 8.0.1, FrontRange...

As people head off to enjoy the last holiday weekend of the summer, few are thinking about the next stretch of holidays ahead: Thanksgiving, Christmas, Hanukah and New Year's. Rest assured, though -- retailers are giving the matter plenty of consideration. Labor Day weekend signals the start of the ...

SAP clearly wants an out-of-court settlement of Oracle's suit against it for intellectual property infringement, based on a joint SAP-Oracle case management conference statement filed in the U.S. District Court in the Northern District of California. In March, Oracle filed suit against SAP and its T...

RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public. "The overa...

When hosted applications first burst onto the scene -- many people tend to forget that Software as a Service was spawned by application service providers, or ASPs, which were common in the mid to late 1990s -- they were viewed primarily as one-off applications that were not necessarily mission-criti...

SugarCRM has released a beta version of Sugar 5.0, a platform upgrade that provides new development tools and a new Ajax e-mail client, and is based on a new so-called multi-instance on-demand architecture. "This is the largest release in the history of the company's open source project since we fou...