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Sage Software has upgraded ACT by Sage for Real Estate 2008 (10.0) and ACT by Sage Premium for Real Estate 2008 (10.0) contact and customer management applications. These were introduced last year as ACT's first vertical offerings. The company rolled out the two new versions during its Sage Summit c...

Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM to Cisco's Unified Contact Center product line. The company upgraded Workforce Management to version 8.1 and Quality Management to version 2.4. The latter in particular...

Verio, an erstwhile hosting provider, has introduced a new offering that places it solidly in the Software as a Service camp. The company has introduced Verio Business Solutions, which provides small and medium-sized businesses such hosted applications as Microsoft Exchange 2007, SugarCRM, McAfee To...

Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed for the call center space so that it can move into other areas. The company, having digested its acquisition of Witness Systems earlier this year, tailored its scheduling, monitoring and p...

RightNow and Demandware have developed a new mash-up that integrates the former's CRM and customer service offerings with the latter's e-commerce suite. The result is an application that incorporates product content management and promotion with such interaction functionality as click-to-chat, while...

NetSuite has introduced SuiteBundler, a new platform for its channel partners. The product is a new component in its development and integration toolset, SuiteFlex. SuiteBundler offers a new generation of development tools for its third-party channel partners so they can continue to create vertical ...

Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator. Most of all, it would have focused on a clear needs assessment driving the application. That was the...

Microsoft has cut by almost half the cost of its CRM Live application for partners, bringing its price point down to $15 per user per month. The price cut, of course, is part of Microsoft's ongoing support for its partner network that the company must leverage to make inroads in the Software as a Se...

AT&T is revamping its policies to allow consumers to prorate their early termination fee according to how long he or she has been on the plan. The company is also allowing customers who switch plans or change phones during the course of their contract to maintain the same contract instead of re-...

CorraTech, an open source software services firm, introduced Opensuite, a pre-beta release of its latest open source endeavor. The project is an open source-based integration of -- for now -- three of the leading open source applications in rich e-mail, document management and CRM. "This is a pre-pa...

Oracle announced it wants to acquire BEA Systems, a provider of Web-based business productivity and integration software, for $6.7 billion, or $17 per share in cash. BEA has already rejected the offer, according to news accounts, saying that Oracle's bid seriously undervalues the company's overall w...

Social networking technology. Blogs. Evite applications. Discussion forums. These, of course, are the heart of what has come to be called "Web 2.0." Now, what was once strictly a toy for consumers is transforming itself for corporate use. In the case of the sales function, that would be Sales 2.0. A...

Journyx, a provider of Web-based time tracking and project accounting applications, has released a stripped-down version of some of this functionality for the consulting industry. Called the "Customer Cost Tracker," the Software as a Service tool's primary purpose is to help consulting and other ser...

Once the software industry absorbed this week's news that SAP would be acquiring the French business intelligence vendor Business Objects for close to $7 billion, speculation immediately shifted to what would happen to Cognos. With Oracle's digestion of Hyperion complete and the Business Objects sal...

Interactive Intelligence introduced a new iteration of its flagship contact center automation and enterprise IP telephone software platform. Customer Interaction Center and Vonexus Enterprise Interaction Center version 3.0 include upgraded security, new deployment and integration technologies, as w...

The uninsured and underinsured in this country will be a top focus in the run-up to next year's presidential elections as competing candidates face off over who has the best plan to solve the burgeoning problem. One doesn't have to wait until the primaries are held, though, to know that whatever can...

SAP has announced it will acquire Business Objects for about $6.78 billion. The French business intelligence vendor is one of the few assets on the market able to go head to head with Hyperion, which Oracle bought earlier this year for $3.3 billion. The acquisition will allow SAP to move into the BI...

Microsoft has introduced HealthVault, a portal for consumers in which they can store their health data -- either manually or by uploading data from, say, a heart monitor -- as well as search for related healthcare information. The portal includes an online component and client software called the He...

Silicon Valley venture capitalists Bay Partners and Bessemer Venture Partners have pooled resources with Salesforce.com to roll out a fund that will invest in companies' development activities on Salesforce.com's platform. Typical investments will equal about $500,000 each, totaling $25 million over...

The big news when Saleforce.com released its latest version of what is hot in the CRM space -- Winter '08 -- was Force.com. The immediately understood subtext was that Salesforce.com had officially begun its migration to a platform on-demand company, launching the first salvo in what Denis Pombriant...