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NetSuite is planting a stake in the Asia Pacific market, with the launch of its first partner conference in the region this week. The conference, SuiteCloud APAC 2010, involves more than 60 channel partners, independent software vendors and developers. It is a roving show for NetSuite, with stops in...

CRM applications for the pharmaceutical vertical are complex and highly tailored for this unique space. Building a comprehensive mobile CRM app that takes into account the varying needs of a pharma rep, therefore, would be a major undertaking. Antenna Software, which offers a mobile CRM app called "...

For years, Verizon Wireless has fielded complaints from customers about mistaken data charges. This Sunday, the carrier announced it was providing a rebate totaling $90 million to be distributed to the estimated 15 million customers hit by these charges. Most of the customers reportedly were clip...

Sales Simplicity Software, a sales automation, CRM and e-marketing application for the builder, developer and senior-living industries, rolled out the first mobile version of its application about a year ago. The way the new home sales process works is that builders show prospective plans to custome...

SugarCRM has rolled out OEM Platform Edition, a new product for its software vendor and distribution channel. The release doesn't further SugarCRM's open source-based functionality. Rather, the company is repackaging the latest version of Sugar 6, which came out this summer, in a format and with to...

Many mobile apps for CRM tend to deliver comprehensive versions of the original application. For example, one can use the mobile Salesforce.com app on a mobile device to carry out just about any CRM-related function that's possible using the enterprise version on a PC -- from monitoring the pipeline...

RhoLogic, a division of Logic Appeal, an integrator of SugarCRM software, last month released RhoLogic Mobile for SugarCRM. The app is now generally available for download at the iTunes App Store and Android Market. The company is working on a BlackBerry version, as well as versions for Windows Phon...

SAP has stepped up its analytics offerings with the launch of a family of industry-specific BusinessObjects applications, many of which were co-designed with users. SAP Co-CEO Bill McDermott introduced the analytic offerings at DEMO Fall 2010 on Tuesday, joined by a slew of early adopter customers w...

Sage SalesLogix's OnTheGo is the first iteration of a new CRM application it developed with business partner Net@Work using a new cloud-based mobile platform. It is a new mobile paradigm for the company, said Dave Wallace, Sage SalesLogix director of product management. "The point is that the data i...

Salesforce.com has announced it is making its social tool Chatter available for mobile devices within the next several months. Chatter is a real-time social collaboration application and platform for the enterprise, allowing employees to create profiles, and send feeds and status updates about proje...

Salesforce.com is a top provider of CRM software in large part because its application is intuitive and easy to use and deploy. It is interesting, therefore, that many Salesforce.com users are opting for Salesforce.com Mobile because it is even easier and more intuitive to use than the desktop versi...

Sybase has only recently formally entered the SAP corporate family. However, the two companies have collaborated on software integration projects for years: hence, the introduction of Sybase Mobile Sales for SAP CRM, a native iPhone app. When designing the app, Sybase took the iPhone user needs into...

Oracle's 3-year-old lawsuit filed against the now defunct third-party software service provider TomorrowNow alleging "massive theft" appears to be heading for resolution with owner SAP admitting liability. However, the underlying issue that the suit touched upon -- how much support and maintenance a...

Zoho is poised, possibly this week, to take its BlackBerry CRM app out of private beta and make it generally available. It will be followed in the coming weeks by an iPhone app, which is in development now, said Raju Vegesna, evangelist for Zoho. The interfaces of the iPhone and BlackBerry apps are ...

There's a slew of CRM applications heading to mobile app format, available at online venues such as Apple's App Store and the Google Apps Marketplace. Social CRM, in particular, is on the vanguard as vendors optimize their applications for mobile use. One example is BatchBlue Software, a company tar...

Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January. "Most users on b...

Salesforce.com has filed a countersuit against Microsoft, alleging that the software giant infringed on five of its patents in such products as Windows Server, the .Net platform and Microsoft's Windows Live authentication system. Salesforce.com is seeking unspecified damages in the suit, which was f...

Microsoft has filed a federal lawsuit in the U.S. District Court in Seattle against Salesforce.com, alleging that the company infringed nine of its patents. Microsoft is seeking an injunction as well as damages. The patents touch upon a range of functions having to do with cloud-based CRM. Several f...

Pegasystems will demonstrate examples of simple integration between its BPM applications and the CRM functionality it will inherit from Chordiant at its upcoming trade show. Then, in the May/June time frame, the company will announce a detailed road map for integration of the two applications, accor...

There's a growing trend among companies to use the cloud to manage and store not only simple business processes like email, but also higher-end, more sophisticated ones. Indeed, in some cases demand for such functionality is outstripping supply. In response, vendors are turning to a long-standing tr...