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CDC Software has released a vertical application based on its Pivotal CRM 6.0 platform. The upgraded application, Home Building and Real Estate -- one of Pivotal's few nonfinancial verticals -- targets an important buying constituency for CDC, said Steve Lewkowitz, director of professional services ...

OpenERP has rolled out version 6.0 of its open source ERP product. It is the first upgrade of OpenERP in close to two years, with significant enhancements to its business applications. Going forward, the company has committed to more frequent releases of its major versions and point releases. "Our c...

In a first for the product line, Microsoft CEO Steve Ballmer debuted the cloud version of the Microsoft Dynamics CRM 2011 release. "Sales professionals are at the heart of almost every successful business," Ballmer said. Microsoft Dynamics CRM gives them a familiar user experience, enables greater c...

Pegasystems has introduced its second major cloud offering within the last year: Pega Cloud for CRM. It follows the company's release of Pega Cloud for BPM. While the functionality is different, the application's approach to cloud computing is the same. In both cloud applications, the company takes ...

Oracle is debuting a business intelligence module -- for SAP users. Oracle Financial Analytics for SAP is designed to help SAP users wring more value out of their financial systems. While they are at it, Oracle no doubt hopes, these users may opt to migrate more of their operations to the Oracle pla...

Zoho has enhanced its CRM app with new accounting and telephony functionality via integration with QuickBooks and several telephony systems. Zoho CRM for QuickBooks and Zoho PhoneBridge -- which hooks into PBX systems from Asterisk, Avaya, Elastix, and Trixbox -- each take about 20 to 30 minutes to ...

Email marketing has been a mainstay marketing tool for 10 years or more. When social media's clout with consumers became apparent -- Facebook now has 500 million users and counting -- there was much talk about whether email marketing was even still relevant. Email marketing providers responded quick...

Among the many announcements that will no doubt be emanating from Salesforce.com's Dreamforce conference next week will be this: TreeHouse Interactive, a SaaS partner relationship management provider, will join AppExchange. When it does, it will provide the first independent PRM offering on the site...

Nutshell CRM officially launched earlier this month. It is, like many startup CRM applications, focused primarily on the sales piece. Nutshell is quite different from other CRM startups in one respect: It is focusing on a long-ignored niche -- the mid-sized company. "There are different consideratio...

Executives at SAP will be starting off the holidays in a glum frame of mind: A federal jury handed Oracle a victory in its legal tangle with SAP, awarding it $1.3 billion for copyright infringement. The damages stem from a suit Oracle filed against SAP in 2007, claiming that it made tens of thousand...

Salesforce.com is planning to release a free version of its real-time social collaboration application and platform, Chatter, according to comments CEO Marc Benioff made during the company's recent earnings call. Specifically, the company is working on "a kind of virally based" product, he said. The...

Avaya has introduced its latest iteration of Avaya IP Office -- its flagship communications suite for small and medium-sized businesses. The high points of the upgrade are easier-to-use features, greater transparency into coworkers' presence, and a more intuitive interface. For starters, Avaya IP Of...

Apparently years of complaints by consumers about long wait periods for service providers have gone unheeded: The standard three-to-five hour appointment period for in-home visits by cable companies, utilities and repairpersons is still very much in force, a new survey found. The 2010 In-Home Servic...

SugarCRM has released an upgrade to Sugar 6, expanding its CRM suite with new features that will build up its social bona fides. For the first time, it is giving users a mobile app -- Sugar Mobile for iPhone -- developed directly by the vendor. Other new features bolster Sugar 6's global functional...

Shoutlet, which last year launched an app designed to help companies manage their social media operations, has expanded its feature set to include CRM functionality. It is a natural extension of Shoutlet's original feature set, explained President and COO Aaron Everson. "Shoutlet lets a company set ...

Swix has enhanced its original application, Swix Analytics -- a dashboard that tracks ad campaigns and subsequent user engagement across 20 social media communities -- with Swix Social Marketer, a new product that tracks the returns those campaigns are delivering. "Businesses realize there is power ...

At the beginning of July, MicroStrategy rolled out MicroStrategy Mobile -- a platform designed to allow companies to extend their on-premise business intelligence application to the mobile environment. The following day, VHA, a provider of supply chain management services to reduce healthcare costs...

Aplicor has unveiled Cloud Suite 7.0, a beta version of an integrated CRM and ERP offering. Development of the new product, which uses Microsoft Silverlight technology to power its interactive features, was based in part on feedback from the Aplicor EAC collaborative community. The end result is a w...

Bantam Live principal John Rourke remembers well one of the first glimpses the tech industry got of what was possible with real-time activity streams for the corporate environment. He was sharing the stage with a Salesforce.com executive at an industry event focusing on that subject in 2009. They we...

Microsoft announced a new price point for Microsoft Dynamics CRM Online 2011 at Convergence 2010 Europe, which kicked off Thursday in London. When it is generally released at the beginning of next year, it will be available for $34 per user, per month, for the first 12 months of service. That price...