Archive

Like a bevy of CRM software providers before it, Kana this week pushed out the first phase of its hosted onDemand initiative for its iCARE suite of Service Resolution Management (SRM) solutions. The company's onDemand project initially supports Kana's Response Live application, is available as eithe...

At its Sapphire '04 international customer conference in New Orleans today, SAP rolled out several new packaged offerings for CRM, ERP and vertical industry applications. The software is designed to help mid-market companies address specific business processes, accelerate implementation and achieve ...

Shoshana Zuboff is a genius, but don't just take my word for it. Zuboff is a Harvard Business School professor who recently wrote a book called The Support Economy with her husband and collaborator, James Maxmin. What makes Zuboff a genius is that although I think the book is about CRM, there is onl...

CRM is not just for the private sector, and -- in a rather dramatic illustration of that fact -- Siebel Systems has announced that its business applications will help maximize the readiness of the new Lockheed Martin F-35 Joint Strike Fighter (JSF) program. Use of commercial-off-the-shelf software, ...

About 7,500 C-level and senior executives from midsize to large companies are gathering this week to attend SAP's annual Sapphire conference in New Orleans, Louisiana. Attendees -- some of whom are coming from as far away as Europe and Asia -- will have the opportunity to network with peers, learn a...

Hosted CRM vendor RightNow Technologies announced Monday that it has filed for an initial public offering to sell $60 million of its common stock with the U.S. Securities and Exchange Commission. The number of shares the company plans to offer and the price range for the offering are still to be det...

Rapid growth of information technology among small and medium businesses (SMBs) with between 100 and 1,000 employees has not been lost on some major integration players, including Microsoft and IBM. With this week's launch of IBM WebSphere Business Integration Server Express, Big Blue is attempting ...

Onyx, a mid-market provider of CRM software, has unveiled upgrades to its Contact Center product that are designed to help it branch deeper into the contact-center and vertical markets. The improvements include call-center scripting and enhanced Web self-service capabilities. As a result of Onyx' mo...

Tom Siebel announced this week that he is giving up the daily grind of running the company he started and instead plans to concentrate on his role as chairman of the board. Taking over as CEO is Mike Lawrie, a 26-year IBM veteran. There's no doubt that Siebel will continue to have a great influence ...

Aspect Communications, a provider of enterprise customer-service solutions, has announced it is postponing its proposed public offering of 12 million shares of common stock. The sale was to include the sale of 9.3 million shares by specific shareholders. According to the company, the sale was not in...

The state of Ohio is suing software maker PeopleSoft, seeking up to $510 million in damages and costs because of what it calls a faulty installation of the company's enterprise resource planning (ERP) applications at Cleveland State University. The lawsuit charges PeopleSoft with breach of contract ...

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

Hosted CRM software vendor salesforce.com released a spate of announcements Wednesday in advance of its impending IPO. The announcements included its largest implementation yet, a 2,000-seat deal with SunTrust Banks; the release of an sforce toolkit for IBM's WebSphere Web services platform; plans t...

Jim Steele, president of worldwide operations at on-demand CRM provider salesforce.com, joined the company in October 2002 after a two-year stint as executive vice president of worldwide sales at Ariba. CRM Buyer caught up with Steele at salesforce.com's San Francisco headquarters earlier this month...