Archive

Microsoft has announced the release of its Windows XP Service Pack 2 (SP2), but has noted that Microsoft CRM 1.0 and 1.2 are not compatible with the update yet. The company has stated that enhanced security features in SP2 changes some of the default behaviors of Internet Explorer and desktop securi...

Forget for a moment your opinions of the presidential candidates, your views on the war, taxes or social issues. Consider, instead, which party's policies are likely to result in better times in the technology sector. The last technology run-up might offer some clues about the upcoming election. The...

Technology Solutions Company (TSC), a consulting company delivering business benefits through the application of information technology, and ZAMBA Solutions, a customer relationship management (CRM) services company, today announced that they have reached a deal for TSC to acquire ZAMBA. Under the t...

Internet automotive marketing services company Autobytel today announced that it has signed an agreement to provide a national online customer referral program for the Asbury Automotive Group, the fourth-largest auto retailer in the nation. The agreement, which encompasses all 139 of Asbury's franch...

Blue Cross Blue Shield of Arizona has chosen Resolution EBS's Centrifuge business rules management platform as part of a plan to automate and streamline its current business practices. Blue Cross Blue Shield of Arizona "is always looking for ways to increase customer satisfaction and reduce administ...

Britain's environment watchdog has found the country's drinking water contains measurable amounts of the antidepressant Prozac, the Observer Sunday newspaper reported. The Liberal Democrats' environment spokesman, Norman Baker calls the phenomenon a "hidden mass medication upon the unsuspecting pub...

Entellium Asia, the Asian arm of the second generation hosted CRM provider, yesterday announced the set-up of its regional operations in Singapore. The company originally started operations in Kuala Lumpur Malaysia, in May 2000, but closed its sales operation in Asia in 2002 and shifted its corporat...

Let's face it. For many companies, the level of service to customers is lacking across the entire spectrum of their customer base, and service to internal customers is even worse. The cruel irony of all the maneuvering inside companies to protect departments is that the only goal that matters -- ser...

StayinFront, a global provider of enterprise-wide customer relationship management (CRM) applications, decision support tools and e-business systems, today announced that Endo Pharmaceuticals, a fully integrated pharmaceutical company with market leadership in pain management, will expand use of the...

Siebel Systems and IBM today announced they will join to provide database support for Siebel's CRM suite on Linux. Siebel will work with IBM to extend support for Siebel 7.7 on DB2 Universal Database for Linux and provide support for Web Server and App Server tiers on future versions of Siebel CRM s...

I have heard a lot of talk in the industry lately about CRM being "over." The current phase lacks the 40 percent-plus growth rates of the 1990s, and many people have concluded that means the need for customer relationship management solutions is waning. But maybe not. Although CRM's formal history o...

Siebel Systems, a leading provider of business applications software, today announced new enhancements in its comprehensive CRM suite for the energy industry, Siebel Energy 7.7, that further enhances its capabilities. The enhancements include functionality that enables energy and utility service pro...

It's that time again; the earnings calls for CRM, ERP, hardware and services vendors are being scheduled, rehearsed and delivered to shareholders, industry and financial analysts. What's common across the more than two dozen calls I've listened to that span CRM, ERP and SCM software, hardware and se...

IBM today announced it has entered into an agreement to acquire Cyanea, a provider of software that monitors and manages the performance of Web-based business applications. Cyanea is a privately held company based in Oakland, California. Financial terms were not disclosed. Upon closing, Cyanea's ope...

Much analysis has gone into the debate about which type of loyalty instrument is most effective in helping businesses dynamically interact with customers in order to build and maintain more profitable relationships. The debate, focused on smart cards versus magnetic stripe cards, is irrelevant. The ...