Archive

Louis Burns, vice president and general manager of Intel's digital health group, on Wednesday demonstrated a mobile point-of-care platform designed specifically to help the healthcare industry deliver better services at lower cost. Intel's mobile clinical assistant platform -- the outcome of hospita...

As a rule, manufacturers have been blissfully unconcerned with some of the finer points of CRM functionality and process. This is not to say they are indifferent to their customers' needs. Rather, the low adoption rates of CRM technology in this sector have been more reflective of manufacturers' bus...

SAP has upgraded its Software as a Service CRM application to include service capabilities, rounding out its earlier sales and marketing offerings. The new modules also have enhanced integration capabilities and new sales automation functionality, specifically the ability to provide product quotes...

Someone recently asked me who I thought was ahead in the on-demand market. That's a hard one. As far as I am concerned, there are no right answers to a question like that, and though seemingly innocuous, it raises more questions than I can answer. For starters, I don't even think it is a single ma...

Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology. It was a significant deal for the company, said Dave Batt, senior vice president and general manager of Global CRM, as the acquired technology matches one of th...

It's the catch-all department in many companies where top sales funnel activities like lead and demand generation are found, or lower sales funnel strategies including pre-sales support, pricing exceptions and team selling are found. It's team selling on enterprise-class ERP applications. It's als...

As the online space expands and becomes ever more complex, Web marketers are finding that they have to cherry-pick among the many possible technology marketing channels available to be exploited. Online marketing has evolved from links to banners to search engines. While search engines are by far th...

ATG has announced that it will acquire e-commerce best-of-breed vendor eStara in a US$48.3 million cash-and-stock transaction that will increase ATG's market share and bring new niche functionality under its umbrella. eStara specializes in click-to-call technology -- an online e-commerce tool that l...

I spent part of last week at a user group meeting high in the Rockies, the RightNow Summit. The term "summit" is not only figurative -- it's literal. The company is headquartered in Bozeman, Mont., another high spot on the continent, and it seems to select meeting locations near the tree line to b...

Both large and small companies plan to expand their average budgets for enterprise portal initiatives by 35 percent to 40 percent in the coming year, according to a new report from Aberdeen Research. Drivers behind this demand include initiatives to extend business applications across the enterpris...

Most people can visualize the classic customer service environment: hundreds of agents sitting side-by-side in a large contact center, all working off the same script, working the same shifts and being monitored in the same manner. The mass media has reinforced this vision of customer service facili...

The Health Insurance Portability and Privacy Act -- more commonly known by its acronym "HIPAA" -- targets specific electronic data and communication processes in medical organizations. Adopted in 1996, HIPAA sets standards for the use and disclosure of patient information. At first blush, HIPAA seem...

Sage Software, the U.S. subsidiary of UK parent Sage Group, has acquired Corum, a privately held software consulting and development company that specializes in mobile CRM technology. Sage has partnered with Corum for several years, integrating the Canada-based firm's mobile platform with the SalesL...

Unica has introduced the latest version of its enterprise marketing management suite, Affinium 7. Over the past few months, the company has been rolling out modules of version 7, including applications for marketing resource management, campaign management, optimization, predictive analytics and We...

A new product from eTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and enterprise search technology to identify the information the agent needs in order to answer a client's quest...