Archive

Sage Software has introduced SageCRM Version 6, with upgrades that enhance the usability and productivity of the application, as well as new administrative capabilities. Much of the development that went into this release targeted end-user adoption, said Chris Reich, the group's director of CRM prod...

Inventory has different values depending on time. The goal of a supply chain is to deliver the right product at the right place at the right time and the right cost. Miss any of those elements and the value of the inventory can be severely damaged. Let me demonstrate with a real example. My family m...

Oracle has released new versions of all five of the major application sets in its software lineup. The Redwood Shores, Calif.-based company announced the release of Siebel CRM 8, Oracle E-Business Suite 12, PeopleSoft Enterprise 9, JD Edwards EnterpriseOne 8.12 and JD Edwards World A9.1 during its A...

The use of RFID technology in the retail industry has been increasing, albeit tentatively. Meanwhile, proponents are finding that RFID adoption is easier in the manufacturing sector and upstream in the supply chain, in areas such as asset tracking and inventory management, as well as security relate...

I am still thinking about SAP's announcement last week that it would invest in a new business model to bring its new SOA mid-market products to the market place. I thought it was a significant enough announcement that I wanted to offer an opinion on it right away, which is why I did a piece last wee...

SugarCRM, a provider of open source CRM, has added multi-channel marketing and business analytics functionality to its Sugar Open Source, Sugar Professional and Sugar Enterprise product lines. This development is welcome news to the group of companies that are investigating open source as a viable a...

Thanks to the increased processing power of today's microprocessors and significantly improved data access and storage technology, it has become easier than ever to apply some rather sophisticated statistical analyses to better understand both business processes and customer behavior. However, the r...

In the not-so-distant future, the mundane will become borderline miraculous. The home washing machine will order its own repairs and the sprinkler system will call you on your cell phone to say the lawn service has broken one of its water spouts and it is now wasting water. The car will tell you to ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support. The rollout, Autonom...

In almost every industry, new entrants are constantly facing an uphill climb to take market share away from established players. Companies entering the Software-as-a-Service space can count on having additional challenges, according to a new report by Tier1 Research. Right now, there are more than 1...

In late November, AT&T's Sterling Commerce acquired Comergent, a competitor in the e-commerce/order hub management platform market, for $155 million in cash. The merger brought together two industry leading companies, though they operated on different orders of magnitude. In this interview with ...

Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday. Providing telcos with support for new convergence technology and services is chief among the new capabilities in the application. The system does not exclude any providers or service of...

I always chafe at the saying, "The proof is in the pudding" in part because it is a truncation of a longer phrase, but mostly because it means nothing by itself. "The proof of the pudding is in the eating" is how the phrase really goes, and it is the one thing that came to mind when I heard about SA...

2006 was a quiet year for buyers and sellers of enterprise applications. There were no startling leaps of new functionality; no dramatic bids for competing vendors; and no large plunge in revenues thus prompting vendors to give way at the negotiating table. The year wasn't as quiet for small and me...

A year and a half after its first foray into the on-demand space, Kana has introduced the third leg of its Software-as-a-Service CRM suite -- a self-service application. This release is available as a stand-alone product or as part of an integrated suite of previously released SaaS applications that...