Archive

Five9's Virtual Call Center products -- on-demand contact center applications -- are now fully compatible with Microsoft's Windows Vista operating system. Essentially, what this means is that the system, which requires only a Windows-based PC, Internet connection and headset, can now support Vista....

It is not easy to find anyone who is sympathetic to Roy Pearson Jr.'s position. Pearson has made headlines in recent days for his eye-popping $65 million suit against his dry cleaners. This is not a tort about, say, environmental negligence that caused Pearson injury or illness. No, the man is suing...

Broadband providers have been pushing so-called triple play offerings as a means to fatten their coffers, but those services are also contributing to increasing support costs and drooping customer satisfaction. "The competitive environment that characterizes today's broadband and value-added service...

SplendidCRM Software has released a new version of its open source CRM solution that is based on SugarCRM and uses a Microsoft technology stack. The new Version 1.4 incorporates .Net 2.0 technologies, with features including .Net 2.0's Master Pages, Themes, Web Parts and the Ajax programming languag...

RightNow Technologies and Genesys will combine their customer service application suites to deliver a joint offering available the end of May. The end result will be prebuilt, integrated computer telephony integration functionality in the RightNow suite and, as an added bonus for the company, access...

Unica has introduced a new version of its marketing resource management platform, Affinium Plan 7.3. Though it is a point release, some of Version 7.3's new functionality is new to the industry as well. The new Marketing Objects feature allows marketers to digitally store and reuse marketing informa...

Outsourcing continues to grow at a healthy rate. As the market expands to include a wider range of business processes, competitive cost opportunities in emerging markets are pressuring management decision-making. Currents counter to this trend are in evidence, however. Among the challenges associate...

Some 90 percent of brand owners outsource at least some of their manufacturing, according to AMR Research. In addition, more than half of them expect to increase their use of contract outsourcing over the next two years. While it's been shown that outsourcing adds significant value -- and jobs -- to...

Microsoft and SAP have announced that they will extend their commitment to continue working on their Duet software, a jointly developed solution that integrates Microsoft's Office suite with SAP's back-end enterprise applications. On Tuesday, both companies outlined plans for future versions of the ...

How do SOA and Web 2.0 services come together? Are we entering an era where a variety of business services from a spectrum of sources contribute to and perhaps dominate new business process aggregation? If so, won't that require a level of governance to protect enterprises from flighty Web-based ser...

AT&T on Monday announced it will partner with enterprise mobile solutions provider Antenna Software to market its business application mobilization, starting with mobile CRM for sales force automation and expanding to field force and executives' data requirements. AT&T has begun using Antenn...

Continuing its drive to expand beyond servicing a company's front-end needs, Salesforce.com is making products developed for its AppExchange platform available to any company -- not just buyers of its flagship CRM application. Salesforce Platform Edition gives users access to the 575 or so human res...

SAP is, as CEO Henning Kagermann said, off to a good start with its 2007 Q1 earnings -- especially after its less-than-stellar final quarter in 2006. The company reported a 10 percent jump in profit based on increased sales of its software and support services. Net income for the first quarter reach...

Giving users a hint of what to expect when Fusion is rolled out, Oracle has introduced its Application Integration Architecture, an open standards-based platform for integrating software from its various product lines. The platform includes prebuilt integrations for Oracle's enterprise resource pla...

The spring of 1997 was a significant time for the Food and Drug Administration. An overhaul of the Agency's Good Manufacturing Processes brought changes that had not been seen for a quarter of a century. This overhaul resulted in FDA regulation 21 Code of Federal Regulations Part 11, which places ce...