Archive

The pharmaceutical industry has garnered more than its fair share of media attention following headlines exposing the recent Vioxx drug recall, elderly American patients purchasing drugs from Canada, accusations of drug manufacturers price gouging in the face of the AIDS epidemic and Fen-Phen anti-o...

SAP clearly wants an out-of-court settlement of Oracle's suit against it for intellectual property infringement, based on a joint SAP-Oracle case management conference statement filed in the U.S. District Court in the Northern District of California. In March, Oracle filed suit against SAP and its T...

RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public. "The overa...

When hosted applications first burst onto the scene -- many people tend to forget that Software as a Service was spawned by application service providers, or ASPs, which were common in the mid to late 1990s -- they were viewed primarily as one-off applications that were not necessarily mission-criti...

SugarCRM has released a beta version of Sugar 5.0, a platform upgrade that provides new development tools and a new Ajax e-mail client, and is based on a new so-called multi-instance on-demand architecture. "This is the largest release in the history of the company's open source project since we fou...

When two companies merge, there is a seemingly endless list of factors to consider. However, while companies are committed to dedicating ample time and resources to align the operational combination of the two entities, it's all too easy to become overly engrossed in the nitty-gritty and lose sight ...

Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure. Times -- and, more importantly, technology -...

To many, sales is an art form, one that takes years or even decades to master. If you head to your local bookstore or search Google for "sales," for example, you'll find a myriad of books, training classes and podcasts teaching sales techniques "guaranteed" to help you make your quota. Some stress t...

Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year. Introduced at SpeechTEK 2007 in New York City, the three products are Avaya Voice Portal 4.0, its flagship self-service software; Interactive Response 3.0, a self-service platform; ...

Back in the bad old days, before there was much available on the Internet, there were practically no useful information available about companies, their executives and their possible business problems. If you wanted to sell to a private company, good luck. Hopefully, you went to college with someone...

Wells Fargo has fixed a computer problem that left many of its Web banking customers unable to access their accounts over the weekend. The problems were first discovered Sunday afternoon, and the bank said all services had been restored as of early Tuesday, though some information was expected to ta...

Sage Software released a new version of its long-standing ACT! application -- a release timed to coincide with the application's 20th anniversary. The biggest change in this application is the introduction of a Dashboard -- a popular type of user interface -- as well as new productivity enhancements...

While use of on-demand Software as a Service is expected to grow rapidly in the next few years, organizations for a variety of reasons continue to prefer in-house application development and on-premise deployment to support a range of key business functions and processes, as is discussed in Part 1 o...

Dell and SAP are collaborating to offer retailers an easier way to buy computer hardware and SAP for Retail. It is offering hardware certified to be used on SAP for Retail, specifically, Dell's Retail OptiPlex 745 POS systems and Dell PowerEdge servers. The end result is that a customer can order a ...

What does marketing resource management mean to you? Does it mean the same thing to your coworker? Your competitor? The vendors who sell these solutions? The acronyms used to define the marketing automation space -- MRM, MOM, EMM, DAM, etc. -- have undeniably become so ambiguous that it's not unc...