Archive

Based on the findings of the Competitive Framework and interviews with end-users, Aberdeen's analysis of the Best-in-Class demonstrates that the success of the contact center strategy depends on a combination of specific capabilities and technology enablers. Aberdeen's research has identified sever...

Best-in-class sales organizations that leverage B2B teleprospecting stand out. How? They consistently achieve 90 percent of their sales team quota; they experience at least a 10 percent year-over-year increase in average revenue per sales rep; and they gain an average 7 percent year-over-year improv...

At the beginning of July, MicroStrategy rolled out MicroStrategy Mobile -- a platform designed to allow companies to extend their on-premise business intelligence application to the mobile environment. The following day, VHA, a provider of supply chain management services to reduce healthcare costs...

Social CRM is quickly transforming from a concept to a reality. However, because of the diverse nature of customers and the broad range of options they have among social media channels, the best practices for capitalizing on Social CRM vary from segment to segment. That means some industries may hav...

I get a lot of email. It's not all because of my job or because I publish my work frequently. Some of it is like that, but it seems like my email address is on a lot of lists, and I am one of the people who get spammed whenever there's a webinar to fill. Perhaps you know this feeling. Last week ...

Aplicor has unveiled Cloud Suite 7.0, a beta version of an integrated CRM and ERP offering. Development of the new product, which uses Microsoft Silverlight technology to power its interactive features, was based in part on feedback from the Aplicor EAC collaborative community. The end result is a w...

Businesses decide to invest in ERP systems for a number of reasons, but it all boils down to one main benefit: profits. ERP systems streamline data processes and eliminate waste to create the most efficient company possible, leaving more room to get things done and turn a healthy profit. There's no ...

Bantam Live principal John Rourke remembers well one of the first glimpses the tech industry got of what was possible with real-time activity streams for the corporate environment. He was sharing the stage with a Salesforce.com executive at an industry event focusing on that subject in 2009. They we...

Microsoft announced a new price point for Microsoft Dynamics CRM Online 2011 at Convergence 2010 Europe, which kicked off Thursday in London. When it is generally released at the beginning of next year, it will be available for $34 per user, per month, for the first 12 months of service. That price...

RightNow Technologies certainly has come a long way in the last 10 years, and the company used its industry influencers day in Colorado Springs this week to remind us. I saw the day as a marker of a turning point in the company's development, a time when it said to the world, "The first phase of lif...

Sometimes I feel like we're stuck in the weeds with social CRM. Hopefully I will get a lot of mail for this, LOL! No, really. Sometimes I feel like we're missing the bigger point of social CRM because we're spending so many brain cells focusing on the technology and not so much on what it does bey...

NetSuite is planting a stake in the Asia Pacific market, with the launch of its first partner conference in the region this week. The conference, SuiteCloud APAC 2010, involves more than 60 channel partners, independent software vendors and developers. It is a roving show for NetSuite, with stops in...

For years, the promise of the truly mobile salesperson has enticed reps and sales operations professionals alike, yet a true pay-off has often been elusive as interface and bandwidth limitations conspired to lower industry expectations of success. With the lines now being blurred between handheld an...

CRM applications for the pharmaceutical vertical are complex and highly tailored for this unique space. Building a comprehensive mobile CRM app that takes into account the varying needs of a pharma rep, therefore, would be a major undertaking. Antenna Software, which offers a mobile CRM app called "...

I was eating dinner at my favorite Japanese restaurant last night, and I was nearing the end of my meal when the waitress came to the table and presented two beautiful pieces of maguro, or tuna sashimi. When I said I hadn't ordered it, the sushi chef leaned over the counter. "No -- you did not order...