Data and artificial intelligence are crucial for effective customer loyalty programs. They are also revolutionizing the role of traditional CRM platforms. Initially, CRM systems changed business interaction with customers. Energizing...
Promoting a product's AI features might appeal to marketers, but it has the opposite effect for many consumers. A recent study shows that labeling products as "Artificial Intelligence" makes people...
Inconsistent brand experiences in e-commerce are common, often due to a disconnect between marketing efforts and contact center interactions. AI and CRM strategies can help bridge this gap, improving CX...
Rebuilding Pipeliner CRM with open-source components posed challenges, including maintaining customer service and preserving the interface during a four-year overhaul...
The key to successful website design, particularly for e-commerce and brand-focused businesses, hinges on maximizing user experience. In UX design, digital diversity involves creating services and experiences that address the...
AI-Powered Loyalty Platforms Bring New CX Opportunities
AI Not Exactly a Selling Point for Consumers
Turning the Contact Center Into a Strategic Brand Asset
Open-Source Overhaul Revitalizes Pipeliner CRM Through Forced Rebuild
Tips To Create a More Inclusive Digital Presence and Better UX