CRM Buyer
http://www.crmbuyer.com
CRM Buyer -- "The Essential Guide for CRM System Purchasers"en-usCopyright 20072009-07-03T16:00:04-07:00ECT News NetworkECT News NetworkCRM Buyer -- "The Essential Guide for CRM System Purchasers"hourly12009-07-03T16:00:04-07:00CRM Buyerhttp://www.crmbuyer.com/images/rss/cad_100x36.jpg
http://www.crmbuyer.com
8 Steps to Getting Sales and Marketing to Play Nice
http://www.crmbuyer.com/rsstory/67493.html
There are dozens of webinars, seminars, research reports, whitepapers, and blog postings on the topic of sales and marketing alignment. Despite the endless flow of resources and suggestions, sales and marketing alignment continues to elude many organizations. Misalignment is often a byproduct of a lack of process and a natural result of traditional marketing and sales roles.Ian Michiels2009-07-02T04:00:00-07:00Workforce Management
There are dozens of webinars, seminars, research reports, whitepapers, and blog postings on the topic of sales and marketing alignment. Despite the endless flow of resources and suggestions, sales and marketing alignment continues to elude many organizations. Misalignment is often a byproduct of a lack of process and a natural result of traditional marketing and sales roles. Think about it -- sales is perhaps one of the most measured functions in an organization. In sales, performance is measured by tangible results.
]]>2009-07-02T04:00:00-07:002009-07-02T11:58:29-07:00Evolution, Revolution and Punctuated Equilibrium
http://www.crmbuyer.com/rsstory/67467.html
Kudos to all those who participated in, organized or even attended the Enterprise 2.0 conference in drizzly Boston last week. There is a lot to write about. The big ideas that I took away include disruption and evolution, ROI and a need to sharpen our focus. Here are a few thoughts on a very good show.Denis Pombriant2009-07-01T04:00:00-07:00Trends
Kudos to all those who participated in, organized or even attended the Enterprise 2.0 conference in drizzly Boston last week. There is a lot to write about. The big ideas that I took away include disruption and evolution, ROI and a need to sharpen our focus. Here are a few thoughts on a very good show. The Tuesday keynotes generated needless confusion by asking a simple question: Is Enterprise 2.0 a revolution or an evolution? Such a question is often resolved in a cowardly compromise to split the difference.
]]>2009-07-01T04:00:00-07:002009-07-02T13:08:38-07:00Outsourcing's No Longer In
http://www.crmbuyer.com/rsstory/67465.html
Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting.Maria Verlengia2009-06-30T04:00:00-07:00Trends
Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting. "In an environment where there is tremendous pressure to cut costs amid falling revenue, you would think that companies would try to outsource more to keep costs in check. The reality is that companies have cut outsourcing along with all the other expenses in their business."
]]>2009-06-30T04:00:00-07:002009-06-30T07:11:22-07:00ERP Should Pay for Itself in a Year: Q&A With xTuple CEO Ned Lilly
http://www.crmbuyer.com/rsstory/67452.html
xTuple is an open source ERP provider, and CEO Ned Lilly says there are few fellow travelers on his company's path. In this tanking economy, the company has been leveraging both its open source bona fides and the fundamental functionality that is inherent in an ERP system to gain market share.Erika Morphy2009-06-29T04:00:00-07:00Vendors
The universe of enterprise resource planning providers is huge; ditto for open source. The space where twain meet? Not so much. xTuple is an open source ERP provider, and CEO Ned Lilly says there are few fellow travelers on his company's path. In this tanking economy, the company has been leveraging both its open source bona fides and the fundamental functionality that is inherent in an ERP system to gain market share. Its most recent endeavor was the launch of an onine app store called "xChange."
]]>2009-06-29T04:00:00-07:002009-06-26T16:25:18-07:00Usability: The Cornerstone of E-Commerce/CRM Convergence
http://www.crmbuyer.com/rsstory/67438.html
When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to constantly upgrade features while diligently working to integrate them into key legacy back-office systems. At times, these were near-impossible tasks that consumed vast amounts of money and time.Sandeep Walia2009-06-26T04:00:00-07:00Implementation
When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to constantly upgrade features while diligently working to integrate them into key legacy back-office systems. At times, these were near-impossible tasks that consumed vast amounts of money and time. Today, the approach favored in most e-commerce deployments is a more-open architecture that allows companies to build out, add features and scale as demand dictates.
]]>2009-06-26T04:00:00-07:002009-07-02T20:30:07-07:00Analysis: Veramark's Performance Advisor for Telecom and IT Expenses
http://www.crmbuyer.com/rsstory/67425.html
This article draws on two discrete data sets: BI deployments of over 270 respondents in an Aberdeen Group April 2009 benchmark report; and the telecom lifecycle management solutions of 140 respondents in a March 2009 benchmark report. This data will be used to contextualize the value of integrated business intelligence functionalities and their ability to drive additional cost savings.Hyoun Park and David White2009-06-25T04:00:00-07:00Business Intelligence
This article draws on two discrete data sets: BI deployments of over 270 respondents in an Aberdeen Group April 2009 benchmark report; and the telecom lifecycle management solutions of 140 respondents in a March 2009 benchmark report. This data will be used to contextualize the value of integrated business intelligence functionalities and their ability to drive additional cost savings for enterprise IT and telecom departments. This context will also be used to analyze a new set of integrated BI tools designed to control telecom and IT costs.
]]>2009-06-25T04:00:00-07:002009-07-02T09:30:02-07:00Socializing the Revolution
http://www.crmbuyer.com/rsstory/67413.html
Events taking place on the streets of Tehran may have an important effect on how social networking rolls out across the rest of the world, and that includes the CRM world. Last week, the media began carrying stories about a "cyber revolution" that may be happening in the Islamic Republic, but those stories fail to account for the whole story -- the yin and yang of social media.Denis Pombriant2009-06-24T04:00:00-07:00Trends
Events taking place on the streets of Tehran may have an important effect on how social networking rolls out across the rest of the world, and that includes the CRM world. Last week, the media began carrying stories about a "cyber revolution" that may be happening in the Islamic Republic, but those stories fail to account for the whole story -- the yin and yang of social media. We tend to think about social media as unalloyed goods, but our thinking is clouded by one important point: The social media environment is literally a free-for-all.
]]>2009-06-24T04:00:00-07:002009-06-30T05:22:19-07:00TJX Closes Chapter in Data Breach Saga
http://www.crmbuyer.com/rsstory/67418.html
The parent company of retailers T.J. Maxx and Marshall's will pay $9.75 million in a settlement with multiple states related to a massive data theft that exposed tens of millions of payment card numbers. Framingham, Mass.-based TJX said Tuesday it will pay $2.5 million to create a data security fund for states as well as a settlement amount of $5.5 million and $1.75 million to cover expenses.Mae Anderson2009-06-24T09:39:48-07:00Law
The parent company of retailers T.J. Maxx and Marshall's will pay $9.75 million in a settlement with multiple states related to a massive data theft that exposed tens of millions of payment card numbers. Framingham, Mass.-based TJX said Tuesday it will pay $2.5 million to create a data security fund for states as well as a settlement amount of $5.5 million and $1.75 million to cover expenses related to the states' investigations. However, TJX stressed that it "firmly believes" that it did not violate any consumer protection or data security laws.
]]>2009-06-24T09:39:48-07:002009-07-01T07:18:00-07:00Support Revenue Keeps Oracle on Even Keel
http://www.crmbuyer.com/rsstory/67417.html
Software maker Oracle's results for its latest quarter topped Wall Street's forecast Tuesday, despite a 5 percent drop in sales and a 7 percent decline in profit. The company blamed the declines on the effects of a stronger dollar -- which makes deals done in other currencies translate into fewer greenbacks. Companies also have been shelling out less for new software because of the recession.Jordan Robertson2009-06-24T09:26:54-07:00Wall Street
Software maker Oracle's results for its latest quarter topped Wall Street's forecast Tuesday, despite a 5 percent drop in sales and a 7 percent decline in profit. The company blamed the declines on the effects of a stronger dollar -- which makes deals done in other currencies translate into fewer greenbacks. Companies also have been shelling out less for new software because of the recession. Still, Oracle's chief financial officer, Jeff Epstein, said in a statement that Oracle executed "substantially better" than the company expected.
]]>2009-06-24T09:26:54-07:002009-07-01T07:17:59-07:00
There are dozens of webinars, seminars, research reports, whitepapers, and blog postings on the topic of sales and marketing alignment. Despite the endless flow of resources and suggestions, sales and marketing alignment continues to elude many organizations. Misalignment is often a byproduct of a lack of process and a natural result of traditional marketing and sales roles. Think about it -- sales is perhaps one of the most measured functions in an organization. In sales, performance is measured by tangible results.
]]>
Kudos to all those who participated in, organized or even attended the Enterprise 2.0 conference in drizzly Boston last week. There is a lot to write about. The big ideas that I took away include disruption and evolution, ROI and a need to sharpen our focus. Here are a few thoughts on a very good show. The Tuesday keynotes generated needless confusion by asking a simple question: Is Enterprise 2.0 a revolution or an evolution? Such a question is often resolved in a cowardly compromise to split the difference.
]]>
Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting. "In an environment where there is tremendous pressure to cut costs amid falling revenue, you would think that companies would try to outsource more to keep costs in check. The reality is that companies have cut outsourcing along with all the other expenses in their business."
]]>
The universe of enterprise resource planning providers is huge; ditto for open source. The space where twain meet? Not so much. xTuple is an open source ERP provider, and CEO Ned Lilly says there are few fellow travelers on his company's path. In this tanking economy, the company has been leveraging both its open source bona fides and the fundamental functionality that is inherent in an ERP system to gain market share. Its most recent endeavor was the launch of an onine app store called "xChange."
]]>
When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to constantly upgrade features while diligently working to integrate them into key legacy back-office systems. At times, these were near-impossible tasks that consumed vast amounts of money and time. Today, the approach favored in most e-commerce deployments is a more-open architecture that allows companies to build out, add features and scale as demand dictates.
]]>
This article draws on two discrete data sets: BI deployments of over 270 respondents in an Aberdeen Group April 2009 benchmark report; and the telecom lifecycle management solutions of 140 respondents in a March 2009 benchmark report. This data will be used to contextualize the value of integrated business intelligence functionalities and their ability to drive additional cost savings for enterprise IT and telecom departments. This context will also be used to analyze a new set of integrated BI tools designed to control telecom and IT costs.
]]>
Events taking place on the streets of Tehran may have an important effect on how social networking rolls out across the rest of the world, and that includes the CRM world. Last week, the media began carrying stories about a "cyber revolution" that may be happening in the Islamic Republic, but those stories fail to account for the whole story -- the yin and yang of social media. We tend to think about social media as unalloyed goods, but our thinking is clouded by one important point: The social media environment is literally a free-for-all.
]]>
The parent company of retailers T.J. Maxx and Marshall's will pay $9.75 million in a settlement with multiple states related to a massive data theft that exposed tens of millions of payment card numbers. Framingham, Mass.-based TJX said Tuesday it will pay $2.5 million to create a data security fund for states as well as a settlement amount of $5.5 million and $1.75 million to cover expenses related to the states' investigations. However, TJX stressed that it "firmly believes" that it did not violate any consumer protection or data security laws.
]]>
Software maker Oracle's results for its latest quarter topped Wall Street's forecast Tuesday, despite a 5 percent drop in sales and a 7 percent decline in profit. The company blamed the declines on the effects of a stronger dollar -- which makes deals done in other currencies translate into fewer greenbacks. Companies also have been shelling out less for new software because of the recession. Still, Oracle's chief financial officer, Jeff Epstein, said in a statement that Oracle executed "substantially better" than the company expected.
]]>